I played a key role in delivering innovative content services as part of the ministry's digital transformation strategy. My focus was on transitioning the ministry and its affiliated entities to a paperless environment by successfully implementing an electronic transaction management system and an advanced archiving solution.I prioritized customer success and strengthened relationships between the Digital Transformation Department and our beneficiaries, ensuring alignment with international standards. Additionally, I committed to optimizing digital channels and revamping the ministry's portals into interactive, service-oriented platforms, enhancing the customer journey and promoting a seamless user experience.

I drove the execution of marketing strategies and led the implementation of the organization's digital media initiatives. My efforts focused on raising awareness of the National Digital Unit's (NDU) role and promoting the goals and ambitions of national digital transformation.I managed the National Digital Transformation Report, which highlighted the efforts of various government entities in their digital transformation journeys. This report showcased significant accomplishments across different sectors, illustrating the progress and implementation of digital initiatives.

I developed service management strategies to enhance operational efficiency and support processes within the organization. By identifying the necessary staff, tools, and specialized support requirements, I ensured that all operational and support processes effectively met business needs.My focus was on optimizing service delivery, aligning resources with organizational goals, and fostering a culture of continuous improvement.

I lead and supervise a team of over 30 members organized across various sections, including Development, Design, Digital Media, Infrastructure Management, and Digital Marketing.I am responsible for implementing organizational strategies and policies while managing client relationships to ensure their satisfaction. I oversee the activities of the Project Portal Department to deliver required solutions and maintain the quality of deliverables.Additionally, I manage all marketing activities related to the KSU Portal and New Media department products, with a focus on branding, communication, and customer relations for projects such as SHASHA, KSU Pride, MyCV, GoKSU, and KSU News.I also lead both internal and external campaigns, supporting their execution and collaborating closely with the creative team to meet deadlines and achieve campaign objectives.

I lead and supervise a team of over 15 members, responsible for controlling and monitoring bio-systems and smart buildings to enhance the quality of life and safety for KFSHRC staff and beneficiaries.I launched an online and offline campaign to guide and train staff on how to respond to biological and fire hazards, emphasizing the importance of smart building systems in ensuring safety and improving quality of life.

UXSpan is a software development company that offers full-cycle services in advanced web development, enterprise applications, mobile apps, web portals, e-commerce, social networking, digital marketing, and consulting services for enterprises and SMEs.