Jems Hamal Email & Phone Number

Satdobato Branch Lalitpur

I am responsible for the overall management and performance of the Satdobato branch. My roles and responsibilities include:1. Team Management: Supervising and leading branch staff including training and performance evaluation.2. Customer Service: Ensuring excellent customer service and resolving customer concerns or issues promptly.3. Sales and Business Development: Achieving branch sales targets, promoting banking products, and implementing strategies to attract new customers.4. Operations Oversight: Managing day-to-day operations, including cash handling, transactions, and compliance with policies and procedures.5. Financial Management: Monitoring and controlling the branch budget, expenses, and profitability.6. Risk Management: Ensuring compliance with regulatory requirements and implementing risk management policies to safeguard the branch's assets.7. Marketing: Developing and implementing marketing initiatives to increase the branch's visibility and attract new customers.8. Relationship Management: Building and maintaining relationships with key clients, businesses, and community stakeholders.9. Reporting: Providing regular reports to higher management on branch performance, financial metrics, and other relevant data.10. Training and Development: Keeping staff updated on product knowledge, procedures, and industry trends through ongoing training and development.11. Problem Resolution: Addressing and resolving operational issues, customer complaints, and internal conflicts effectively.12. Strategic Planning: Contributing to the development and implementation of the branch's strategic plan in alignment with overall organizational goals.Overall, my role is to play pivotal role in ensuring the efficient and profitable operation of the branch while maintaining a high standard of customer service and compliance.

Kapurkot Branch

I was responsible for leading a team, ensuring smooth daily operations, achieving financial targets, providing excellent customer service, managing risk and compliance, driving sales, fostering community relationships, and contributing to the overall growth and success of the branch.

Responsible for overseeing daily operations, managing staff, ensuring compliance with regulations, maintaining excellent customer service, achieving sales targets, and optimizing operational efficiency to ensure the branch functions smoothly and meets performance objectives.