•Following up on the flight reservations• Contacting the customer to share options available for the rescheduled flight• Air ticketing and fare searches• Ticket reissue and revalidation• Checking schedule Change queue and Assisting customers accordingly.• Checking Airfare rule and penalties • Following - up on email with customers.• Processing full and partial refund and follow up with airline•Processing a date change as per the passenger’s request.

• Following up on the flight reservations• Contacting the customer to share options available for the rescheduled flight• Air ticketing and fare searches• Ticket reissue and revalidation

• Management of Amadeus / Worldspan GDS System• Maintaining current airline contract information and keeping agents informed on necessary changes and requirements when booking• Air ticketing and fare searches• Ticket reissue and revalidation

• Assists individuals and groups in planning, organizing and booking travel• Conducts research according to the requirements of the client, get the most affordable deals• Provides a list of suggestions that the clients can choose from• Provides clear information for each choice so that the clients can decide properly• Ensures that the travel goes smoothly