Client: HALVIK, Vienna, VA• Sprint planning with the team, Daily Scrum call, Backlogs maintenance along with the Owner, working on stories and making sure team completes development within the sprint time. • CMDB health monitoring, analyzing, troubleshooting of duplicate, orphan and stale Cis via CMDB Dashboard• Discovery Schedules to discover the infrastructure and their relationships, Managing and Monitoring MID servers, • Configuring the Identification, Reconciliation rules, and Data import set, transform maps, transform scripts to populate Cis in CMDB.• Customizations and fixing bugs in Incident, Problem, Change, CMDB, Service catalog items and their workflows, and using Flow Designer.• Perform Code reviews to maintain quality, standards and best practices• Work on Integrations and Automations• Developing Service Catalog Items and Record Producers for Service Request Management.• Analyze Existing service center Implementations and data to advise and recommend solutions and convey best practice standards

Clients: BIOGEN, Cambridge, MA Aperam, Luxembourg RiteAID, Camp Hill, PA• Build client relationships, understand their business needs to provide strategic advice and guidance for effective ServiceNow solutions.• Lead and manage a team of ServiceNow developers, consultants, architects and vendors to deliver high-quality solutions to clients.• Designing, developing and implementing complex solutions, integrations, and workflows, including Service Catalogue, Advanced Test Framework (ATF), Reporting, Dash Boards, Email Notifications, in ServiceNow.• Design, Installation, configuration and maintenance of CMDB and Discovery in ServiceNow• Guiding and mentoring my team in ServiceNow development best practices and approaches, and monitoring and reviewing their development.• Leading the Virtual Agent POD team who are specialized in Conversational Interfaces area including Virtual Agent / NLU and Agent chat• Manage ServiceNow integrations with third-party tools and systems, including designing and implementing integrations using REST and SOAP web services, email and plugins• Analyzing the system and process and providing Software improvement plans (SIPs) periodically to improve ServiceNow solutions, ensuring they remain current with the latest technologies, best practices, and trends• Experience of Automation and Integration of tools and applications -- identifying and categorizing automations and integrations across different towers (around 100+ tasks identified), designing and helping my team develop the scripts using Powershell, SCOR, BMC Atrium Orchestrator (AO), BMC BladeLogic (BL), Ansible, Angular 6, APEX, javascript, Oracle DB• Identify and pursue new business opportunities, working with the sales team to prepare proposals and deliver presentations to potential clients• Stay up-to-date with the latest trends and best practices in ServiceNow development, ITSM, ITOM, and related technologies, and share your knowledge with the team and clients

Clients - • Cummins Inc., Columbus, IN - Tools Operations Manager & Automations Lead - Oct ‘13 – Nov ‘18 - Onsite & Offshore• Shire Pharmaceuticals, Chesterbrook, PA - Remedy Consultant and Admin - Jan ‘12 – Oct ‘13 - Onsite• HCL America, Cary, NC - Remedy Consultant - Dec ‘10 – Dec ‘11 - Onsite