RESERVATION AND TICKETING

 Maintain customers service levels according to Fleet standards. Liaise with different airline officers in other locations of space reserved or available. Responsible for sell travel insurance. Liaise with airline to advice on changes with travel reservations. Sells and assembles tickets for transmittal or mailing to customers. Assigns specified space to customers and maintains computerized inventory of passengers space available. Determines whether space is available on travel dates requested by customer. Plans route and computes ticket cost, using schedules, rate books and computer. Provide prompt, courteous service to all external and internal customers. Identify and resolve customer issues. Prepare reports/daily news briefs to clients. Assist with special projects as assigned Other duties as assigned.

 Answer inbound calls as well as assist customers who have specific inquiries Respond promptly to customer inquiries Determine problems or issues in queries or complaints handling nature and proposing solutions for Enhancements. Resolves and inputs client requests into tracking system according to established guidelines. Ensures proper, accurate records, files, databases are set up and maintained Document all inquiries within contact management system, follows appropriate guidelines for documentation, and assigns case accordingly. Ensure all training materials are in order Review and screen basic applicant date(application, resume, interview form, background data)and use these. Process orders, forms and request. Sets up new accounts, maintains records, prepare reports and perform work processing assignments and related clerical duties. Resolves customer’s requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Record details of action taken. Manage administration. Follow up on customer’s transaction. Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery. Direct request and unsolved issues to designated resources.

 Answer inbound calls as well as assist customers who have specific inquiries Respond promptly to customer inquiries Determine problems or issues in queries or complaints handling nature and proposing solutions for Enhancements. Resolves and inputs client requests into tracking system according to established guidelines. Ensures proper, accurate records, files, databases are set up and maintained Document all inquiries within contact management system, follows appropriate guidelines for documentation, and assigns case accordingly. Ensure all training materials are in order Review and screen basic applicant date(application, resume, interview form, background data)and use these. Process orders, forms and request. Sets up new accounts, maintains records, prepare reports and perform work processing assignments and related clerical duties. Resolves customer’s requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Record details of action taken. Manage administration. Follow up on customer’s transaction. Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery. Direct request and unsolved issues to designated resources.