Hamaspyur Abrahamyan Email & Phone Number

Building and developing relationships with international carriers, carrying negotiations for signing new agreements, analyzing and determining actual market opportunities, assist with challenging client requests or issue escalations as needed, develop new business opportunities with existing clients, managing relationships with both customers and suppliers, participate and present company in international trade shows.

Ensuring companies internal and external customers can easily use and manage system, help building a comprehensive list of routes, coordinate and assist with route operations, testing and fault conditions.

Managing the day-to-day IT operations, testing quality of webpages, monitor Project Progress and Set deadlines, evaluate Project Performance, keeping connection with clients, planning and overseeing of project communications, creating and coordinating user stories/ bug reports regarding the project, working with PO and providing assistance whenever needed.

Developing and creating IVR system structure, following up and making changes in IVR system structure, increasing efficiency of IVR system. Analyzing reports and making changes to improve service quality in alternative solutions. Creating and controlling daily/monthly reports for Contact Center, organizing procurement processes for Customer Care.

Developing customer relationships, presenting products or services to clients, answering questions about available options, and educating customers about their choices, answering technical and procedural questions, preparing reports by analyzing clients behavior. Helping new employees to get involved in process of sales.

Armenia

Building customer relationships, managing sales process, up/cross selling, providing tech support, accurate sales forecasts and allocating resources so targets are met, participating in various trainings and programs organized by Orange Armenia.

Second Level Degree, Marketing Communications

Quality Assurance

First Level Degree, Marketing

Quality Assurance