Hamdhani Pasha Email & Phone Number

Bangalore

Research and troubleshoot the issues with Enphase products such as Microinverters, Battery storage using Enphase cloud platform.• Conducting remote troubleshooting of Enphase products such as microinverters, battery storage and EV chargers.• Troubleshooting the issues using of the products in Enphase Cloud and by executing commands in AWS Linux. • Approving and executing warranty claims using Enphase Cloud Platform tool. Providing pre-sales information about Enphase products.• Work along with the installers the activation of new Enphase sites as needed.• Documenting all activity in a central CRM/Salesforce software platform.• Work on JIRA platform to create tickets and analyze the cause of the issue.• Coordinating with Enphase Engineering with tracking of field- issues, and subsequent product-modifications, logging product bugs in a central database.• Resolving tickets by meeting companies TAT standards and ensure the SLA is met on a daily basis.• Participating in ongoing training/education of industry standards and Enphase product-specific information.• Assist other team-members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures.

Bengaluru, Karnataka, India

Working as a Technical Process Specialist in Google Cloud Platform.Providing Support for the GCP customers in billing and performing analysis on the projects using BigQuery.Having thorough information on GCP Billing using the internal knowledge base to assist the customer's issues.Resolving tickets using the Salesforce tool within the provided SLA. Maintaining and assigning tickets to the associates in order to meet the weekly SLA.

Chennai Area, India

o Lead a team of ten members and manage data collection process to deliver project goals.Communicating with US team and handling Collection and Analysis of data.o Had responsibility in securing testing materials, handling logistics, troubleshooting technical or processissues and providing daily reports.o Tracked day to day activities of the team and data for the project. Be the primary point of contact forsupporting internal teams for technical troubleshooting.o Ensured data integrity, upload and document best practices for the team. Work in collaboration withinternal US teams to identify and troubleshoot technical issues

Chennai Area, India

Bengaluru Area, India

• Had involved in the design process of electro-mechanical products used in Defence field such as Pedestals, Rotary servo systems etc.• Had responsibility for modelling, assembling and drafting of the parts associated with the products by using different design software such as Unigraphics, Creo 2.0, Catia V5.

Chennai

• Worked as a process associate in Uni-Help desk process for the Middlesex University, London, UK as a Uni- helpline for the students.

Chennai, Tamil Nadu, India

• To carry out the Manufacturing process and Quality inspection of sub assembled parts that is supplied to Hyundai.• Parts such as Lever Shift, Parking Brakes, Rod Shift, Rod Extension, Ratchets etc which has a monthly production of 15000 parts (all models).• Ensuring that quality control operations are effective and efficient.• Monitoring the final inspection quality level.