Technical Support & TroubleshootingExperienced in diagnosing and resolving hardware, software, and network issues, providing timely solutions to ensure minimal disruption to users.Customer Service & CommunicationSkilled in explaining technical concepts to non-technical users and delivering clear, effective support in person, by phone, and via remote tools.

"Cybersecurity Specialist Trainee at Orange Digital Center | Gained practical experience in cybersecurity operations, focusing on vulnerability assessments using Nessus and conducting OSINT (Open Source Intelligence) for threat detection. Developed skills in incident investigation, network security protocols, and applying security patches to mitigate risks. Participated in hands-on labs simulating real-world attacks, enhancing my ability to detect, analyze, and respond to security incidents."