Hamdi Taufik Email & Phone Number

Bandung, Jawa Barat, Indonesia

- Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines- Delegating tasks on the project to employees best positioned to complete them- Making effective decisions when presented with multiple options for how to progress with the project- Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy- Communicating with executives or the board to keep the project aligned with their goals- Performing quality control on the project throughout development to maintain the standards expected- Adjusting schedules and targets on the project as needs or financing for the project change

West Java, Indonesia

- Carry out the planning, preparation, coordination, and execution of audits to evaluate the adequacy and effectiveness of process controls.- Manage and mantain more than 60 Properties with more than 500 rooms by different owner or stakeholder.- Provide clear, concise, and organised documentation of the audit processes and findings.- Identify and evaluate complex business risks, implications, and related opportunities for improvements of internal controls.- Manage tasks effectively – deliver on commitment, time management and quality results also Field visit to all owners property.- Proactively engage and communicate effectively with related stakeholders throughout the entirety of the audit process.- Support the development of the foundational audit methodology and provide training to the team.- Continuously develop and improve the technical skill set through self-studies and training / certification programs.- Provide exemplary conduct to the team by demonstrating integrity in my work, professionalism in my conducts, commitment to quality deliverables and open / honest feedback to the team, peers and superior.- Own, build, and manage relationships with existing and future key streaming and other digital services in the region- Present and pitch local and international priority releases for playlist placement and on-platform marketing opportunities-Partner with labels and label managers to develop strategies to increase revenue from front-line and catalogue content- Use insights and analytics from varied sources to discover and present opportunities to increase revenue, work cross-departmentally to action priorities from outside home markets- Educate and update internal and external stakeholders on current practices and strategies- Represent Culture in the international commercial strategy team, evaluate and support global workflow optimisation

Bandung, West Java, Indonesia

Guest Service Supervisor role in Mercure Hotel are supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided. They must meet or exceed guest expectations on very occasion. They must ensure Guest Service Staff are trained to a high standard of guest delivery and aid to an efficient communication between all Guest Service Staff. Guest Service Supervisor must ensure that all documents/printing and forms going into the suites are being delivered in a timely matter and approved by the Hotel Manager and also ensure that all documents (berthing list, guest lists, party invitations, gift orders etc) is accurate at all times and available in a timely manner. Furthermore they must ensure proper follow up on all lost luggage and loss/damage claims made by guests. To the maximum extent possible, become aware of each guest name as soon as possible during each cruise and support Guest Service Staff with queries from guests and takes control of issues with guests when escalate beyond their level of responsibility. They must assist Guest Service Manager with Guest Service Schedule and co host tables with him/her. They will learn about the organisation’s products and keep up to date with changes, accept additional duties as assigned by the Guest Service Manager and be responsible to familiarise themselves with the content of SMS 2008 ECP.

Bandung Dan Sekitarnya, Jawa Barat, Indonesia

As Front Desk Agent shift leader at Ibis Hotel my daily duties assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. Also as Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Assist the Front Office Manager with daily Front Office operations- Provide prompt service and actively seek opportunities to drive Guest satisfaction- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments- Manage, resolve or escalate any and all Guest complaints quickly- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule- Attend all Front Office meetings- Act in accordance with fire, health and safety regulations and follow the correct procedures when required- Serve your role and Team in an environmentally-conscience manner

Kuta, Bali, Indonesia

- Greeting and thanking guests in a sincere, friendly manner.- Checking guests in on arrival and out on departure.- Posting charges to appropriate guest accounts.- Anticipating and addressing guests' needs, and resolving their problems and complaints.- Assisting guests with disabilities.- Operating switchboard and assisting with inquiries.- Assisting the reservations manager with taking reservations.- Collaborating and communicating with other internal departments to ensure guest satisfaction.- Complying with company procedures and safety policies.- Performing duties on daily checklist.

Associate'S Degree, Communication And Media Studies

Activities and Societies: Badminton, events manager

Associate'S Degree, Public Relations/Image Management, 3.15

Activities and Societies: Master of Ceremony and Events, swimming

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Swimming and Badminton