Project at PT. Hutchison 3 Indonesia- Technical solution design, business analysis, requirements analysis, software development and implement new Applications and Features in Application Development- Implement new promotions of every VAS services and variants- Post implementation review for all services and features of VAS systems- System application, software and DB management of VAS platforms- Perform troubleshooting, fault/problem investigation and root cause analysis using CDR, Logs, etc- Provide necessary technical support detail document to user/stakeholder for new and enhancement project, also existing project- Service and feature testing and configuration with user/stakeholder during project- Handle the cross department issue to solve the problem within SLA- Deliver all SRs (Service Request) and CRs (Change Request) within SLA- Maintain the department SLA and achieve 100% as target- Manage Application Support for all TIBCO and Java based applicationTechnology : Java, Spring, Spring Boot, Spring Projects, TIBCO BW5, TIBCO BWCE, TIBCO MASHERY, TIBCO EMS, TIBCO ACTIVESPACE, Redis, Kafka, Oracle FWM, OpenShift, Kubernetes, Docker, Jenkins, Git, ELK, Grafana, Prometheus.

Service Operation Centre (SOC)Improving Customer Experience Project:• Arrange Workshop with all Stock Holder for First handling issue/service• Demonstrate some effort to make better relationship between SOC and Call CentreFirst Line Incident Management:• Perform report/ escalation to internal Operation related issue which caused by Capacity• Address issue related lack of Managed Services Resource/ ProfessionalManaged Services Vendor Management:• Supervise all Vendors to meet and improve KPI and SLA• Perform audit alarms versus Trouble Ticket creation (time stamp, miss alarm, QoS alarm, etc )• Trouble Ticket are created for all incident, problem and customer complaint with right time stamp• Review, improve and establish SOP for all SOC scope• Review and ensure Vendors staff competencyOversee Managed Services Front Office Professionalism:• Audit and oversee professionalism of SOC Front Office member• Perform internal training to share the knowledge to other SOC Incident Manager

Job desc as VAS - OCS/IN, EVC, UVC Configuration Engineer• Configuration of OCS/IN (Charging System) services and features based on product marketing requirements.• Configuration of EVC and UVC (Voucher System) services and features based on product marketing requirements.• Post implementation review for all services and features of OCS/IN, EVC, and/or UVC System.• Configure main products and appendant products in OCS systems.• Configure business flow related recharge in EVC systems.• Configure and generate voucher types, accumulator, and bonus based on product marketing requirement.• System application, software and database management of OCS, EVC, UVC platform.• Perform troubleshooting, fault/problem investigation and root cause analysis using etrace, CDR, Logs etc.• Implement new promotions and price-plans for Voice/Data/Recharge/Discount/Allowance.• Technology Support for project implementation and integration with new partner (banking, dealers, modern and traditional markets)• Level-2 support of different OCS/IN, EVC, UVC problem face by front and back office.• Follow-up the pending/long time issue with vendor based on SLA.• Provide data source to quality department for generating daily KPI and revenue report• Troubleshooting of different subscriber level problem forwarded by hepldesk / Fault Team• Provide necessary technical support to vendor for new and expansion project.• Service and feature testing and configuration with vendor during project• Handle the cross department issue to solve the problem within SLA.• Maintain the department SLA and try to achieve 100%

- System Administrator (monitoring, troubleshooting, error handling) of VASM (Value Added Service Management) System and CDMS (Content Distribution Management System) at INDOSAT- Controlling and Manage all VAS Server (UNIX and Solaris)- Database Administrator (Oracle)

- BASIS (SAP System Administrator)- SAP Modules : FI, CO, SD and MM- Setup and manage Domain Controller, File Server, Mail Server (Exchange Server and Mail Daemon), Terminal Server and Thin Client- Network Controller for LAN, WLAN, MPLS of Router, Firewall, Swicth and Bandwidth Management- Management Information System- Desktop Technical Support