Hamdy Hafez Email & Phone Number

Egypt

Egypt

Deploying and managing Mastercard Cyber & Intelligence solutions and products in the Eastern Europe, Middle East/Africa (EEMEA) region. The key responsibilities include ongoing management and enhancements of key products, analysis and evaluation of performance and insight generation, marketing and distribution of products and interacting with key customers and stakeholders (issuers, acquirers, processors, government entities, etc.) • Develops regional go-to-market strategies and leads execution to ensure maximum penetration of product and value delivered to customers. This includes aligning with global teams and supporting the sales team with go-to-market plans, material, pricing and training • Manage and maintain existing product lines on an on-going basis• Analyze market trends, dynamics, and competition in order to inform product and go-to-market strategies• Interface with market teams, sales, finance, legal, marketing, operations, implementations as the product owner to ensure successful launch of products • Engage in idea generation, concept validation, business case development, and in some instances financial modeling and planning • Monitor and evaluate product performance; ability to locate and use relevant data to support performance measurement, tracking, and product insights. Build reporting templates and tools• Build overall understanding of Cyber & Intelligence Solutions offerings and broader Mastercard products and services to leverage synergies within the organization to maximize value delivered to customers

Egypt

Global Acceptance team – Channels & Segments Solutions Product Manager at Mastercard:• Responsible for: (all Product Management & Product Development Aspects)• Biggest Achievements are:1. Launching Merchant Digital Onboarding Program in 3 regions (EEMEA, AP and LAC).2. Leading (Alternative Payment Method – Mobile Money Wallet Integration) on Mastercard Paymentgateway “MPGS”.3- KaiOS and Mastercard partnership to help millions of SMEs globally accept digital payments including Mastercard QR , Pay by Link and Tap on phone contactless payments technology using KaiOS devices4- Increasing Mastercard acceptance locations by 5M acceptance locations in different regions through deploying different payments acceptance ways to various customers.• Manage and guarantee the success of the product, define the vision, strategy and product roadmap in alignment with the management.• Manage the product development cycle end to end from opportunity discovery to release.• Own and optimize customer acquisition.• Define and drive the delivery of product requirements to achieve product market fit.• Work closely with cross functional team and various stakeholders including Marketing, Sales, Finance,Legal and technical to ensure the delivery of a successful product.• Create the product Backlog, maintain tracking and refining all items added overtime within the backlog.• Create the product materials, technical requirements documents, use cases and slide decks.• Manages the development team based on agile methodologies throughout the product development phase to ensure proper sprint delivery.• Work on product positioning, go to market strategies and marketing communication plans.• In charge of the execution of all product management processes including Market Research, product research, Competitive analysis, Market positioning and product launch.• Own and optimize prizing and P&L for the products.

Cairo, Egypt

Product manager at Cashcall• Responsible for: (All B2B Products from all product perspectives)• Biggest Achievements are:1. Release of Cashcall Collect app (Payment link app for SMEs).2. Revamp and add extra features for Cashless app (Closed loop app for closed communities).3. Payment gateway enhancement (Integration with different banks for installment, backend revamp , availing more payment options ..etc.).• Develop product plans and roadmap for new products including market analysis, competitivepositioning, pricing strategy, and product.• lifecycle strategy in line with the overall commercial plan.• Create & submit written business case documents. Provide inputs, review & complete financialmodels.• Work closely with product design in terms of UX & UI• Work closely with the operations team to make sure of a well -built operating model is there tosupport a live product• Follow customer segmentation and customer journey strategy and develop plans and products asper segment needs.• Analyze and recommend incremental monetization of product features and services.• Develop a Go to-market strategy, provide all product- related information to Marketing & Sales asrequired to develop training and sales material.• Identify and set KPIs to measure product performance, develop customized dashboards totrack performance of products against established objectives.• Carry out daily, weekly and monthly usage and revenue trends analysis and identify possible corrective measures.• Manage cross-functional teams in executing tasks. Provide on-going coaching and support toall teams• Work with external third parties to assess partnership opportunities • May conduct user research, market visits to gather customer feedback and market trends.• Stay well versed in industry trends & educated on new product & technology developments.• Monitor competitor product offers by running regular marketing intelligence efforts.

Mena

MENA (Middle East & North Africa) Product Manager at OPPO - Responsible for:- Collecting competitors’ products information regarding (Technical features, New launch devices,Prices Changes ...etc.) and analyze it.- Carrying out Market Research to collect all smart phones updates, Social Media Feedback and all related Technical Features, and do products first sale follow-up projects- Coordinating with the Sales, Training, Marketing and Testing Teams to receive and report the most comprehensive feedback to the HQ- Managing products through the entire product life cycle from strategic planning to feature roll out- Providing recommendations to improve the company position in the market and seeking to increase its market share & value by the end of each quarter- Translating customers’ needs to product functionalities by preparing online surveys through Google forms, focused groups and face to face interviews- Prioritize features and Product Roadmap Organizing

Middle East

Handling customer's escalations in the "Resolution Team"