I have deep experience in developing Marketplaces, eCommerce, B2B, B2C, POS, e-Payment, WEB Portals, SaaS, Mobile Applications & Self Services, Technical experience in FinTech, EdTech, MedTech, AdTech, PropTech, CRM, ERP, HRMS, WFM, Order Management, SFM, SCM, KIOSK, CMS, LMS, DMS, Service Management & Service Assurance, Data Analytics, Data Transformation, Data Reporting, Data Visualization,Leading products development activities as a product manager, project manager & product owner, identifying business opportunities, recognizing client’s requirements & workflows, come up with technical solutions, defining the product vision & roadmap, developing users’ stories, managing product backlog, setting prioritiesLeading technical team in product development including design, solution architecture, UI/UX, prototypes, middle tier & classes, APIs & databases design, scope breakdown, work packages & product sprints, Set time lines, delivering MVP & POC, set cost effective product budget including CAPEX & OPEX, developing agile working environment between business, development, technical team & vendors, QA teamEnsuring appropriate governance is in place for QC & UAT, develop monitoring KPIs & OKRs to assure best quality, CI/CD for product enhancement, A/B test results & measuring customers satisfaction, being the central point of contact for all product issues.Software Development experience in developing business applications, solutions integrations, applying ITIL, SDLC, Agile Scrum & & Kanban frameworks, leading DevOps teams, using OOP tools, implementing microservices, responsible of applications development starting from analysis, architecture, design, development, testing, UAT, release & change management, continuous improvement.Experience in IT Service Management ITSM, Applications Operations, managing L1 & L2 support teams, assuring 24x7 production management , apply eTOM, COBIT, ITIL standards , design SLA / OLA , build positive relationships with Business , act as a point of escalation for all issuesLeading Cloud solutions, IoT, Automation, Robotics, Systems integrations, Telecom experience in BSS, OSS, Mediation, Billing, Rating, Revenue Management, Fraud Management, NRM.Technical experience:ASP.NET, C#, VB.NET, MVC, WCF, Web API, AJAX, jQuery, LINQ, JavaScript, HTML5, CSS, VBA, Visual Basic, SOAP, XML, REST, JSONMS SQL server, ORACLE PL/SQL, Hadoop, T-SQL, Microsoft Access.AZURE, AWS, ETL, SSIS, Power BI, SMTP, IIS, Windows ServersPBX, CDR, SNMP, SMTP, LAN, WAN, TCP/IP, UTP, ZigBeeJIRA, MS Project, Visio, Excel, Word, Power Point
Telecom & Iot Services
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Sr. Technical Projects ManagerTelecom & Iot ServicesDubai, Ae
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It Director Fraud & Revenue AssuranceEtisalat Feb 2014 - Aug 2022Uae- Managing Business Applications, Revenue Management & Fraud Control systems, Integrations & reconciliation, BSS, OSS, POS, CRM, Billing, ERP, eCommerce, B2B, B2C, Web Portals, Mobile Applications, DWH, BI, WEB Services & APIs, including enhancements, development & operations. - Leading DevOps teams, develop Agile SCRUM working environment between business and technical team, reduced the projects delivery time lines, maximize team engagement.- Managing products development cycle, set product vision & roadmap, users’ stories, managing backlog and priorities, leading product development starting from analysis, design UI/UX, prototypes, architecture, middle tier, APIs, databases design, development & coding.- Develop monitoring KPIs to assure deliverables with best quality, CI/CD for product enhancement, A/B test results & measuring users satisfaction- Developing revenue assurance integrated dashboards, which provided the management with 360o visibility on revenue streams and KPIs, provided real time visibility, detects revenue leakage on time and assure more revenue saving.- Applying ITIL standards to enhance customer experience, design SLA / OLA, set processes for availability & performance management, configuration management, incident & problem management, to assure stable environment.- Leading large scale of products development projects, Responsible of products CAPEX & OPEX, lead RFP, RFQ, RFI and Tenders evaluation and managing vendors- Responsible of the team continues improvement, motivation & coaching, manage team skills, assure workload balance, set team development plans, defining duties, evaluate achievements, managing teams across multiple geographic sites, increase the team engagement.- Build agile working environment & positive relationships with Business, Technical teams & Vendors, being the central point of contact for all related products & applications issues. -
It Service Operations ManagerEtisalat Misr Jan 2008 - Jan 2014Egypt- Managing Business Operations applications, deliver business requirements in minimum time, handling development cycle starting from product vision, roadmap, users’ stories, managing backlog and priorities, analysis, architecture, design, development & coding, testing & QA, measuring users’ satisfaction & A/B test results- Leading DevOps teams, using Agile SCRUM environment to deliver products in minimum time.- Leading in B2B committee leading in IoT solutions, PaaS & SaaS, M2M, Robotics & Automation- Responsible of managing revenue cycles, customer life cycle & enterprise services, BSS, OSS, Revenue management Rating, Roaming, Billing, Payments, Interconnect, Revenue Assurance & Fraud Management, CRM, Order Management, Charging, TopUp, ISP, subscriptions, WEB Portal, Mobile Applications, e-Commerce, e-Payment, POS ,Intranet - Responsible of ensuring overall service availability & performance, set standard service management process, design SLA/OLA, monitoring, managing incident & problem management - Technical leader for service enhancement, automation & self-services.- Leading large scale of projects, Responsible of project CAPEX & OPEX, lead RFP, RFQ, RFI and Tenders evaluation and managing vendors- Designed & developed a Portal solution for ITSM, CMDB, NOC, Automation, Service Level Management, SLA & OLA Management, which enhanced services availability & customer experience- Develop agile working environment, maximize team engagement, continues motivation & coaching, manage team skills, workload balance, set development plans, evaluate achievements- Applying professional standards for service management ITIL, SDLC.- Build positive relationships with Business, have regular contact and follow-up meetings -
Senior System AnalystSab Kw Oct 2006 - Jan 2008Kuwait- Designed and developed an e-Government enterprise portal solution consists of internet site, intranet site, interactive web TV , web based Contents Management , this solution enabled the organization to publish all types of media file even internally or externally , also it enables the web teams to update and manage all the web parts appears in the sites such as News, Documents, Training Schedule, Magazines editions, articles , researches , special events , social activities , learning materials , white forms , Photo gallery and Useful Links list, the system use a work flow to authenticate and review the contents before it becomes online, the workflow starts from the editor to the auditor an then to the publisher and vise versa.- Designed a web based ERP , HR system for all the employee requests from the HR department such as annual leave , sick leave , vacations , certificates . The system is based on a dynamic work flow to manage the document directions regarding to the business roles and conditions from the start to the end.- Information security team leader in applying ISO/IEC 27001 standards for information security , established the ISMS , create the security policy , risk assessment sheets , assessment score and analysis ,was the sponsor of practicing the ISMS
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System AnalystA.I.M.S / Sab Jul 2004 - Oct 2006Kuwait- Designed and developed a web based DMS Document Management system which enables the user to publish all documents types on the web with a work flow from the editor to the auditor and then to the publisher and vise versa and then the visitor can search only inside the contents of the published documents, bookmark the results, write feedback to publishers- Quality team leader in applying COBIT, ISO/IEC 12207 SDLC standards – software development life cycle - , create the quality manual , work process and instructions manual , forms manual , designed all SDLC documents templates and forms , designed all quality records , was the sponsor of practicing the standards
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Senior System AnalystAl Fares Jul 2003 - Mar 2004Kuwait- Designed a WEB based system for an eCommerce solution including CRM & ERP, the system allows remote merchants registrations, publish the business directory, business opportunities, news, events, tenders, searching engine, integration interfaces & APIs.- Designed a WEB based system for an eCommerce solution B2C for mega markets and hyper markets, the system allows remote customers registrations, publish products, electronic catalog, manage shopping cart, new, events, promotions, special offers, module for CRM, contacts, feedbacks, comments, suggestions, complaints.- Technical leader of web development, client/server as well.- Technical leader of Microsoft OLAP servers, Share-point portal server, BI.
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System AnalystGfis Software House - Eg Aug 1997 - Jun 2003Egypt* Designed and developed a solution for the time tabling problem based on the back tracking algorithm for the Ministry of Education in Egypt , this system auto generates all the time tables of the school based on the number of available subjects in each semester, number of groups in each grade, number of available class rooms and labs, number of teachers and them specialization, the system solves all the conflicts which happened on the manual system such as the teacher may appear in tow class rooms at the same time.* Designed and Developed WEB based solution for collage management, this system is able to do all the required processes in any collage in a paperless environment, it is managing all the student data, registrations, time tables and scheduling, teachers data, exams and results data, graduation data, financial data, The system is supported by a work flow to manage all the internal processes.* Designed and developed a call accounting system for telecommunication companies , hotels and hospitals , the system is calculation the calls duration and cost which is dialed form any internal extension inside the organization , printout many financial statement and statistics and monitoring reports, the system is able to work with any PBX brand , it is including 3 modules , the first one is the server module which is connected to the PBX directly throw a terminal cable and receive the calls messages and analyze, the second module is the reporting tool which allow the user to generates all the financial statements and statistics and monitoring reports , the last module is a remount access for the server module .* Project manager and technical leader for a financial system in Ministry of planning.* Project manager for a document management system in Ministry of judgment.* Project manager for an information bank system in Ministry of judgment.* Was the Microsoft technical team leader.
Hamdy Hamdy Education Details
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Business/Commerce, General
Frequently Asked Questions about Hamdy Hamdy
What company does Hamdy Hamdy work for?
Hamdy Hamdy works for Telecom & Iot Services
What is Hamdy Hamdy's role at the current company?
Hamdy Hamdy's current role is Sr. Technical Projects Manager.
What schools did Hamdy Hamdy attend?
Hamdy Hamdy attended Cairo University.
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Mohamed Hamdy
Management, Scheduling, And Customer Service | Certificate Of Achievement Performance, Vodafone Egy|Academy Of Police Sciences Shj, Uaecreative TeamDubai, United Arab Emirates -
Hamdy Hamdy elataar
Abu Dhabi
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