• Developing the infrastructure and systems to meet the company’s needs.• Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet• Acting as the first point of contact for all IT & technical queries• Responsible for diagnosing & resolving hardware, software & end users problems.• Communicating with third-party technical specialists• Configuring and managing backup & restore procedures• Identifying & reporting on the budgetary implications of IT… Show more • Developing the infrastructure and systems to meet the company’s needs.• Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet• Acting as the first point of contact for all IT & technical queries• Responsible for diagnosing & resolving hardware, software & end users problems.• Communicating with third-party technical specialists• Configuring and managing backup & restore procedures• Identifying & reporting on the budgetary implications of IT projects and upgrades.• Responsible for allocating work to junior staff and induction training for new staff.• Deploying new hardware, server backups & evaluating new software & security risks.• Administering the IT department’s policies and procedures• Responsible for supporting: Windows Windows 7/Win 8.1/Win 10/ Office 2007, 2010 and 2016, Windows Server 2008/2012, Active Directory management, Manage email accounts POP3, IMAP, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall (Mikrotik and Sophos). Show less

Installing and configuring computer hardware, software, systems, networks, printers and scanners.  Administer all servers and network devices locally.  Install and configure user's PCs, Mail and different desktop applications.  Administer staff e-mail accounts and anti-virus systems.  Resolve technical problems with Local Area Networks.  Handling support requests of the employees.  Configuring and managing backup & restore procedures  Report problems feedback… Show more Installing and configuring computer hardware, software, systems, networks, printers and scanners.  Administer all servers and network devices locally.  Install and configure user's PCs, Mail and different desktop applications.  Administer staff e-mail accounts and anti-virus systems.  Resolve technical problems with Local Area Networks.  Handling support requests of the employees.  Configuring and managing backup & restore procedures  Report problems feedback to the IT manager and make documentation. Show less

 start as Technical support specialist engineer  Second level support engineer  Inquiry Team Specialist  advanced technical support engineer

Maintained the computer network and information systems.  Resolved, diagnosed and solved network problems and relevant software faults.  Monitored and maintained computer systems and networks .  Installed and configured computer hardware operating systems and applications  resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections .  Working within a TCP/IP network environment, including DHCP, DNS… Show more Maintained the computer network and information systems.  Resolved, diagnosed and solved network problems and relevant software faults.  Monitored and maintained computer systems and networks .  Installed and configured computer hardware operating systems and applications  resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections .  Working within a TCP/IP network environment, including DHCP, DNS and ethernet. Show less

Installed and configured computer hardware operating systems and applications ethernet.  Maintained the computer network , mobile devices , printers  Resolved, diagnosed and solved network problems and relevant software faults.  Set up secure WiFi, LAN and remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations