Export Department, Solico Group, Tehran-Iran & IraqIndustry: Export of dairy and food productsRoles and responsibilities- Developed growth strategies and plans- Negotiated with stakeholders and prepared business proposals- Identified and mapped business strengths and customer needs- Researched business opportunities and viable income streams- Oversaw Health, Safety, Environment (HSE) and Human Resources Management (HRM)- Implemented and maintained different classes of ISO (ISO 9001, ISO 27001, ISO 20000) standards- Monitored and ensured that the organization processes comply with international standards (ISO 9001, ISO 27001, ISO 20000) and ITIL- Developed and optimized organizational strategies, processes, policies, and procedures- Maintained organizational processes and structures- Implemented IT solutions for improving and facilitating procedures- Defined process KPIs and measures and conducted assessments and reporting- Conducted external audits based on the implemented management system standards- Completed a comprehensive documentation of the ITIL process- Prepared business analyses and management reports- Managed organizational certificates, issuing, and updating certificates from different governmental and non-governmental organizations- Acted as the Strategic Manager- Acted as the Quality Assurance ManagerAccomplishments- Established the company’s strategic management system- Developed process evaluation indicators, Key Performance Indicators (KPIs & PIs)- Deployed and integrated the company’s Business Intelligence software solution- Established an online performance reporting system, which was previously recorded offline in Excel and transmitted through email

Manufacture of welding electrodes and hard coating in cement, steel, mining, and oil and gas industriesRoles and responsibilities- Supervised the IT and Human Resources departments- Directed the systems and procedures unit (Quality Assurance)Accomplishments- Developed instructions, procedures, forms, and performance indicators- Implemented and deployed the ISO 9001, ISO 14001, and OHSAS 18001 quality management systems- Modernized the company’s human resources department by implementing HR systems and procedures- Implemented the company’s suggestions system

Producer of various types of cementRoles and responsibilities- Directed the systems and procedures unit (Quality Assurance)- Organized and coordinated training and educational programs- Oversaw the company’s Health, Safety, and Environment (HSE) initiatives and programs- Performed feasibility studies and prepared business plans for several New Product Development projectsAccomplishments- Established the company’s Integrated Management System (IMS)- Developed instructions, procedures, forms, and performance indicators- Developed the content, coordinated, and facilitated strategic planning and control workshops that resulted in 50% increase in exports and introducing new high-margin products.- Implemented and deployed the ISO 9001, ISO 14001, and OHSAS 18001 quality management systems- Modernized the company’s human resources department by implementing HR systems and procedures- Implemented the company’s suggestions system