Deliver service and support to end-users using and operating automated calldistribution phone software, via remote connection or over the Internet.Diagnose and resolve technical hardware and software issues involving internetconnectivity, email clients, IPTV, VOIP and more.Identify and escalate priority issues per Client specifications.Redirect problems to appropriate resource.

Installing and configuring computer hardware operating systems and applications.Monitoring and maintaining computer systems and networks.Talking staff or clients through a series of actions, either face to face or over the telephone to help set upsystems or resolve issues.Troubleshooting system and network problems and diagnosing and solving hardware or software faults;Replacing parts as required.