- Operations:- Spearheaded customer service operations to ensure efficiency and top-tier service quality.- Created and managed performance dashboards for strategic decision-making.- Enhanced call management by optimizing inbound and outbound call flows.- Fostered team growth and productivity through effective training and leadership.- Implemented operational plans to guarantee smooth business functions and customer satisfaction.- Managed team scheduling and addressed staffing issues to maintain service levels.- Business Development:- Initiated business development efforts, engaging with potential clients to grow the customer base.- Cultivated strong relationships with key clients, leading to a increase in repeat business and customer retention.-Utilized CRM tools to track sales activities, manage customer data, and generate detailed sales reports.- Negotiated and closed high-value deals, contributing to significant business growth and profitability.- Monitored competitor activities and adjusted sales strategies accordingly to maintain a competitive edge. - HR:- Oversaw HR functions such as recruitment, on-boarding, and employee relations .- Managed administrative tasks including scheduling, reporting, and correspondence.- Composed official internal communications with clarity and precision.- Coordinated training and development programs, improving employee skills and knowledge.- Handled employee grievances and disciplinary actions.- Maintained HR records and documentation.- Collaborated with senior leadership to develop HR strategies aligned with business goals.- Conducted job analysis and created detailed job descriptions, ensuring clarity in roles and responsibilities.- Utilized HRIS to manage employee data and streamline HR operations.

- Scheduled strategic meetings with medical companies to discuss device and product offerings.- Conducted market research and formulated targeted sales strategies.- Partnered with the marketing team to create compelling promotional materials and campaigns.- Excelled in cross-selling and up-selling, enhancing product reach and customer value.- Maintained strong customer relationships, ensuring continued business and satisfaction.- Conducted regular follow-ups and provided after sales support to ensure customer satisfaction and retention.

- Coordinated meetings with medical representatives to drive sales of surgical products.- Crafted and executed innovative sales and marketing strategies to boost market penetration.- Managed the preparation of contracts and invoices, ensuring accuracy and compliance.- Issued timely payment notices to customers to maintain a healthy cash flow.- Conducted regular stock audits and compiled detailed reports for inventory management.- Conducted regular follow-ups and provided after sales support to ensure customer satisfaction and retention.- Provided feedback to product development team based on customer insights and market trends.- Managed to expand business into new territories.

- Ensured customer satisfaction by delivering exceptional service.- Managed administrative duties, including order form completion and report generation.- Fostered effective communication within the team, maintaining a professional and responsive environment.- Successfully recruited and deployed top talent, optimizing task allocation.- Managed scheduling and resource allocation to meet the deadlines and customer demands.- Maintained accurate records of team performance and provided reports to senior management.- Streamlined workflows and processes, increasing operational efficiency.