As a Senior IT Governance and Risk Management Consultant, I have successfully driven risk management and GRC initiatives in the banking industry, resulting in improved compliance, reduced risks, and enhanced control measures. • Spearheaded the implementation of COSO 13 Risk Management Framework in multiple banks, ensuring compliance with industry standards.• Oversaw the development and deployment of a GRC Platform based on COBIT ver5.0, ensuring efficient configuration and alignment with client needs.• Conducted comprehensive reviews of clients' IT risks and controls, and developed strategies to mitigate identified risks and enhance control measures.• Collaborated with internal stakeholders to develop a roadmap for the GRC platform's features, ensuring its alignment with business goals and objectives.• Supported the team in deployment, configuration, and data loading for the GRC platform.

Sure, here's a revised job description with a brief introductory line and bullets:As a seasoned General Manager with over 20 years of experience in production and quality management across various industries, I successfully led the establishment and management of BSafe's operations in Egypt from February 2020 to October 2022. During my tenure, I:• Successfully established and managed a new personal production line, ensuring smooth operations and adherence to quality standards.• Developed and implemented marketing and sales strategies that resulted in increased product visibility and profitability.• Conducted thorough analyses of mechanical and electronic components, identifying areas for improvement and implementing modifications to enhance production processes.• Effectively managed production and quality challenges, ensuring continuous improvement in output and efficiency.

Responsible for the IT governance including Risk management, Performance management, Service Desk, and Service Level management with the following achievements:-.• Transform IT Service Desk to Service Operation Center (Reactive to Proactive operation transformation) with minimum cost by utilizing the available resources.• Established & implemented a complete IT strategy plan and aligned it with corporate strategy• Directed, monitored & controlled all aspects of business activities to achieve objectives, technical parameters, business goals, process standards and other targets (qualitative & quantitative) for organizational growth.• Established key metrics to monitor and evaluate the progress of strategy and initiatives.• Managed analysis and evaluation by monitoring, reviewing, reporting and assisting in the preparation and review of the long-term IT Plans and goals.• Supervised departmental risk management program and unify Risk management methodology.• Planned the operations to achieve budgeted targets & standards for financial & operational performance, service quality and culture, legal & statutory norms; monitored the performance of departments.• Monitored IT processes by developing, implementing and offering input into the various policies and procedures.• Establishing the Vendor Management team and empowering the governance team by implementing SLAs for crafting and executing the process.• Implement IT dashboard which govern overall IT operation in compliance with processes and SOPs.• Upgrade the service Management solution with 10% of the planned budget by using an innovative implementation model.• Manage all internal and external IT Audits and proactively improve the audit final report by identify the gaps and mitigate the previous reports gaps.

Responsible for creating, developing and implementing strategic initiatives in support of the organization strategy. In addition, responsible for driving strategic planning and critical decision making processes with the following key results:-Establishes key metrics to monitor and evaluate the progress of strategy and initiatives.Responsible for Analysis, evaluation, monitoring, review, reporting and assist in the preparation and review of the long term IT Plans and goal.Maintain the departmental risk management program.Govern the IT solutions development and operation and reporting the their compliance with the approve architecture and procedure by periodic KPIs.Develop, implement or provide input into the various policies and plans in respect to the IT processes.Lead the testing activities to maintain the needed quality standards for delivered IT products.Monitor the department’s operating environment for trends and research to inform long-term strategic policy formulation and identify any policy implications for the senior management.Identify key stakeholders internally and externally to engage in strategic initiatives.Keep a strong relation with IT business users and Identify high level issues related to customer satisfactions with IT department services.

Responsible for creating, developing and implementing strategic initiatives in support of the organization strategy. In addition, responsible for driving strategic planning and critical decision making processes.Establishes key metrics to monitor and evaluate the progress of strategy and initiatives.Responsible for Analysis, evaluation, monitoring, review, reporting and assist in the preparation and review of the long term IT Plans and goal.Maintain the departmental risk management program.Govern the IT solutions development and operation and reporting the their compliance with the approve architecture and procedure by periodic KPI.Develop, implement or provide input into the various policies and plans in respect to the IT processes.Lead the testing activities to maintain the needed quality standards for delivered IT products.Monitor the department’s operating environment for trends and research to inform long-term strategic policy formulation and identify any policy implications for the senior management.Identify key stakeholders internally and externally to engage in strategic initiatives.Keep a strong relation with IT business users and Identify high level issues related to customer satisfactions with IT department services

• Effectively managing the development and operation team (over 250 staff), including Billing-Convergys, Customer care, DWH-Teradata, Mediation-Intec, Fraud&Revenue-SubexAzure, Interconnect-Intec and Sharepoint• Actively participating in definition of the strategy, allocating budget, communicating with vendors and restructuring the department cycle to enhance the time to market and quality of IT products• Reporting Directly to CIO and leading five General Managers; utilising excellent people management skills• Effectively managing and participating in the successful implementation of the following projects; Covergys Infsys Rating and Billing System, One Stop Shop “Consolidated in-house order management”, Ascade Least Cost Routing, Teradata Communication Logical Data Model and Mobile Number extension

• Successfully launching the new IRB Billing system and identifying gaps in the system implementation, including the integration with other systems, whilst managing all new promotion and products• Ably assisting in building new teams with the required knowledge required for operating the new Billing System; demonstrating strong coaching and training ability

• Accountable for Billing, CRM and Credit Control development teams (offshore/onshore)• Devising the team strategy, establishing project priorities, approving project architecture and following up project progress with Billing and CRM managers• Successfully building a strong Billing team, reducing the Billing system outage by following a proper process for development and controlling access to production, in order to stabilize the billing system• Key Achievements include developing collection system, enhancing Credit Control system, integrating Credit Control system with billing system, enhancing the bills printing process and enhancing CRM team performance• Building management confidence in Siebel as a CRM solution, devising a complete plan to fix all implementation problems in Siebel implementation• Introducing the reusability concept, reducing the time-to-market and enabling delivery of the project in less time• Developing in-house collection system, with help of three team members in a three month period• Acting as a member of CAB (Change Advisory Board) committee within the IT department • Participating in defining the SDLC process for all IT teams including customized business process for handling requirement gathering and project management, and defining the responsibilities matrix within the SDLC

• Managing Fraud and Revenue Assurance development team with the main responsibilities being to architect and manage the development life cycle of the Fraud Management System (FMS), enhancing the system performance by 80%• Building a complete Dashboard module and integrating FMS with process monitoring and administration module• Managing the Billing Development Team with responsibility for releasing any new promotion, executing the Bill-Run and managing the production environment• Achieving strong leadership of the Billing team, optimizing Portal Billing System performance and building a strong Mobily independent (from outsourced staff) Billing development team• Liaising with sales team in designing and implementing most complex and flexible pricing and rating schemes for VIPs “Elite” and corporate customers, implementing the scheme with maximum utilization of billing functionality within minimum timescales• Managing Sales Commission System, mGate (developed in-house developed), Accounts Activation System and IN Vouchering Solution• Acting as a member of committee for evaluating out-bound roamers fraud detection solution

• Instrumental member of the team developing the Ebtikar Card Production System (ECPS) with the project developed to provide an open system solution for all the current and future production activities• Acting as a project manager and participating in all RUP phases of ECPS Project, developed with PowerBuilder 8.0, Oracle 9i Database, C, Perl, Sybase Power Designer and Rational Rose• Part of the team developing the SMS Broadcast System (BSMS), developed to allow GSM subscribers to send predefined or Customized SMS to a group of GSM subscribers; sending a command using SMS, developing the command parser and interface to the SMS Gateway using Java• Developing IN Complaints System; Project developed to provide a workflow solution to manage all complaints received for IN Network• Participating in all RUP phases of IN Complaints project; Project Developed using Lotus Notes Script, Java and Rational Rose• Acting as Senior Project Leader for managing all AMA (Automatic Messaging Accounting) projects

• Developing the Etisalat IP-Billing System within a team, implementing (NGMS) project to process data received form network entities using the applied business rules to produce Common Data Format (CDF) files• In charge of projects management and implementing all business rules for Alcatel, Ericsson, Siemens, GSM and IN switches• Developing the Etisalat Next Generation Mediation System (NGMS), providing a flexible platform that processes its inputs based on applied business rules• Developing the Rule Editor, Rule Engine, Rule Checker and Remote Application Manager with the project developed with PowerBuilder, Sybase 11.9 Database, Oracle 9i Database, Java, ILog JRules, RUP and Sybase Power Designer• Developing the SMS-Welcome, developing user interface using PowerBuilder• Designing and developing Prepaid accounts billing system, developed to load the accounts to Etisalat Billing System• Designing and developing Prepaid accounts generation module, developed for a secure accounts generation for Etisalat Prepaid cards• Providing valuable technical support for Etisalat Cable-TV Scheduling System (TSS) and developing Enhancements, whilst also offering support for Etisalat Prepaid Personalization System and Enhancements development

Developing the Etisalat Prepaid Personalization System, designing and implementing an automated process for Prepaid cards production; Project developed with PowerBuilder, Sybase Database, C and C++• Developing the Etisalat Cable-TV Scheduling System (TSS), providing a complete solution to manage and schedule the broadcasting of available material; developing asset management with project managed using PowerBuilder and Sybase Database• Developing the Etisalat Exchange Access System (NOOR), developed to link exchange access with a complete workflow, designing and developing a workflow control with project developed using Lotus Notes script and C• Developing Etisalat’s tele-voting service with the service role being to collect voting information from Etisalat’s IVR systems before sorting and storing them in a database; allowing the display of the voting counters in real-time on the television screen• Project developed in Java; acted as part of the team to develop a file-transferring application using Visual Basic over serial communication• Develop the Etisalat Training Center home page and publishing it on Etisalat intranet