Hameedah Akinpelu Email and Phone Number

Main Duties:1. Client Communication: Handled customer questions and concerns over phone, email, and social media, always ensuring friendly and clear responses.2. Order Support: Managed orders from start to finish, including tracking and follow-ups to make sure customers received their orders on time.3. Relationship Building: Built strong relationships with key clients, giving them special attention to keep them happy.4. Product Expertise: Learned all product details to quickly answer questions and solve customer issues.5. Team Training: Helped train new team members in customer service skills and company policies.Achievements:1. Faster Response Times: Led a project to speed up responses to customer questions by setting up templates and prioritizing urgent requests. This reduced response times by 30% and boosted customer satisfaction.2. Social Media Engagement: Created a plan to reply to customers on Instagram and TikTok within 30 minutes. This increased engagement by 40% and improved our brand’s online presence.3. Top Satisfaction Scores: Consistently achieved the highest customer satisfaction scores on the team, averaging 95% over six months.4. Improved Client Retention: Led an initiative to reach out to past clients with personalized follow-ups, which increased repeat business by 25%.5. Product Improvements: Collected customer feedback and worked with the product team to make updates based on common issues. This cut down complaints by 15%.