Sr, Manager - Global It Operations Center
CurrentHeading the IT Operations Center and ServiceNow Product Owner at Multiplex Global Constructions, I have been pivotal in establishing and overseeing a comprehensive IT Operations Center strategy that aligns with the organization's vision and business objectives. With a focus on infrastructure, applications, and team management, my role spans across various critical areas:Strategic Leadership: Spearheaded the development and implementation of the company's IT Operations Center vision and strategy, ensuring alignment with growth plans, scalability needs, and the overarching technology roadmap.IT Infrastructure Management: Managed a broad spectrum of IT functions, from the Global Service Desk and Identity Access Management to the Network and Security Operations Centers. Oversaw the seamless functioning of servers, networks, storage solutions, and virtualization technologies, ensuring maximum uptime and efficient resource utilization.Team Development and Leadership: Led a dynamic team of Managers and IT professionals, focusing on regular training, skill enhancement, performance reviews, and fostering a culture of Innovation, continuous improvement and collaboration.Cloud Transformation: Played a central role in the cloud migration journey for 2020-2022.Vendor Relations: Built and maintained strong relationships with technology vendors, ensuring SLA adherence and optimizing contracts to achieve cost and performance efficiencies.Operational Excellence: Defined and refined IT operational procedures per best practices. Instituted efficient incident management, change management, problem resolution, and service delivery protocols to ensure swift response times and minimal business impact.Security and Compliance: Teamed up with security units to bolster cybersecurity. Ensured the IT operations center is in line with industry standards.Budget Management: Managed the IT operations center budget, aligning spending with business goals and optimizing costs.
