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Hameed Ansari is listed as Sr Manager @ Multiplex | Strategic Leadership, IT Infrastructure Management, IT Operations Management, Service Management, ServiceNow, ITIL at Multiplex, a company with 3613 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Hameed Ansari.
Hameed Ansari previously worked as Sr, Manager - Global IT Operations Center at Multiplex and Global Service Desk Manager/Regional IT Service Manager at Multiplex. Hameed Ansari holds Certificate Of Specialization In Leadership And Management, Organizational Leadership, Complete from Harvard Business School Online.
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I am a seasoned and versatile IT leader with over 19 years of experience in managing complex and diverse IT operations. As the IT Operations Center Manager and ServiceNow Product Owner at Multiplex, a leading global construction company, I align the IT operations strategy with the organization's vision and business objectives, ensuring scalability, efficiency, and customer satisfaction.I oversee the teams responsible for the Global Service Desk, Identity and Access Management, Network and Security operations, and ServiceNow development and administration. I leverage my skills and certifications in ITIL, ServiceNow, Microsoft, VMware, Management and Leadership to deliver IT services by the SLAs, quality standards, and best practices and within the allocated budget. Some of my key achievements include creating a vision, strategy and value creation activities, implementing ITIL processes, automating and self-service solutions, enhancing employee engagement and development, and driving service improvement initiatives. I am passionate about delivering excellent service, improving processes, and empowering teams.
Listed skills include Servers, It Service Management, Itil, Vmware, and 44 others.
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Dubai, United Arab Emirates
Heading the IT Operations Center and ServiceNow Product Owner at Multiplex Global Constructions, I have been pivotal in establishing and overseeing a comprehensive IT Operations Center strategy that aligns with the organization's vision and business objectives. With a focus on infrastructure, applications, and team management, my role spans across various.
Dubai, United Arab Emirates
Establishing and Lead a Centralized Global Service Desk which would address all the Technical Queries of Multiplex employees.- Hiring- Training- Operating Procedure Documentation- Delivering the SLAs- Analysis for Service ImprovementAs a Regional IT Service Manager manage- Major Incidents- Problem Management- Change Management- Customer Relationship- End.
Bengaluru Area, India
People ManagementEscalation ManagementEmployee EngagementService ImprovementCoordination between various resolving groups.Staffing & Scheduling ReportingNew Hire Orientation for ITAutomation and Self ServicePoint of contact for various new processesServiceNow Administration
Bengaluru, Karnataka, India
Establish and Lead centralized Global Service DeskServiceNow - Dublin
Bengaluru Area, India
SLA Management: Delivering the defined SLAs for the various Sources of Service Requests and Incidents.Team Management: Managing Team supporting ALU Employees for any IT Help via Email, Chat, Portal and Calls.Client Management: Conference Calls with Clients presenting the Activities.Various Reports and Presentations.Service Improvement and Automation.
Bengaluru Area, India
Application Packaging for Windows OS (XP, Vista & Seven) via Wise & Install Shield.Messaging Support via IntraStore Servers and Exchange Servers.Managed Project for Unilever Client.
Bengaluru Area, India
Leading the IP Telephony Service Desk.Client Interactions.Managing and Reporting SLAs.
Bengaluru Area, India
IT Support for Microsoft Employees Worldwide.Awarded for "Continuous commitment towards the betterment of the process".
Bengaluru Area, India
End User Technical Support for HP Pavilion & Compaq PresarioAwarded "Excellent Performance"
Hubli, Karnataka, India
Creating Presentations using Microsoft PowerPoint, SwishMAX and Micromedia Flash
Other employees you can reach at multiplex.global. View company contacts for 3613 employees →
Joy Joseph
Colleague at Multiplex
United Arab Emirates, United Arab Emirates
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EG
Eslam Gomaa
Colleague at Multiplex
Cairo, Cairo, Egypt, Egypt
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MI
Md. Imran Hossain
Colleague at Multiplex
Panchagarh, Rajshahi, Bangladesh, Bangladesh
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AN
Abhijit Nandurkar
Colleague at Multiplex
Amravati, Maharashtra, India, India
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MD
Mujahed Doast
Colleague at Multiplex
United Arab Emirates, United Arab Emirates
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AA
Abdirahman Abdullahi
Colleague at Multiplex
Australia, Australia
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JA
Juraij Aboobacker
Colleague at Multiplex
United Arab Emirates, United Arab Emirates
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SC
Scott Collins
Colleague at Multiplex
Greater Brisbane Area, Australia
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CE
Courtney Elliott
Colleague at Multiplex
Greater Perth Area, Australia
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SR
Siva Reddy
Colleague at Multiplex
Pulivendla, Andhra Pradesh, India, India
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Activities and Societies: emcee Computer Exhibition Seminars Dance, Theatre, Mimicry Computer Applications
Quick answers generated from the profile data available on this page.
Hameed Ansari works for Multiplex.
Hameed Ansari is listed as Sr Manager @ Multiplex | Strategic Leadership, IT Infrastructure Management, IT Operations Management, Service Management, ServiceNow, ITIL at Multiplex.
Hameed Ansari is based in Dubai, United Arab Emirates, United Arab Emirates while working with Multiplex.
Hameed Ansari has worked for Multiplex, Vmware, Hewlett-Packard, Hewlett Packard, and Freelance.
Hameed Ansari's colleagues at Multiplex include Joy Joseph, Eslam Gomaa, Md. Imran Hossain, Abhijit Nandurkar, and Mujahed Doast.
You can use AeroLeads to view verified contact signals for Hameed Ansari at Multiplex, including work email, phone, and LinkedIn data when available.
Hameed Ansari holds Certificate Of Specialization In Leadership And Management, Organizational Leadership, Complete from Harvard Business School Online.
Hameed Ansari is listed with skills including Servers, It Service Management, Itil, Vmware, Networking, Team Management, Service Delivery, and Sharepoint.
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