Hamid Ali Raja

Hamid Ali Raja Email and Phone Number

Retail Business Operations Specialist @ Etisalat
Dubai, AE
Hamid Ali Raja's Location
Dubai, United Arab Emirates, United Arab Emirates
Hamid Ali Raja's Contact Details

Hamid Ali Raja work email

Hamid Ali Raja personal email

About Hamid Ali Raja

Hamid has more than Eight years of experience in Sales, Marketing, Training and Development and in the nonprofit sector in Pakistan and around seven years Sales, Team Lead experience in UAE. Currently he is working with Etisalat Telecommunication as a Retail Business Operations Manager. Before Etisalat he joined Pakistan Youth Alliance in late 2008. He has started as a volunteer and worked his way up to serve on different positions in the company such as Volunteer Manager, Admin Assistant, Senior Marketing Executive & General Secretary. Hamid's key responsibilities were to implement and monitor Volunteer Management System and conduct/host delicate conferences, Interfaith dialogue meetings, and fundraiser events both in open community and with partner organizations.During his service in nonprofit sector he has developed his skills of Disaster Response Management, Rehabilitation, and Awareness Campaign Management.His previous experiences include working as a Marketing Executive in one of the leading multinational business groups of Pakistan (Saif Group of Companies) in health sector, & working as a Customer Service Representative in telecom sector in Pakistan, with ZONG - CMPak Ltd. He has worked as a Sales & Marketing Executive for a Saudi Arabian company Afiaa Medical Supplies in Pakistan. AMS deals with the sales of dental and medical instruments, withe there Headquarter in Makkah.He has earned his Masters Degree in Business Administration with majors in Marketing from IQRA University Islamabad.He is seeking a career oriented job under professional guidance that encourages growth and development. This will also enable him to further broaden his professional horizons.

Hamid Ali Raja's Current Company Details
Etisalat

Etisalat

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Retail Business Operations Specialist
Dubai, AE
Hamid Ali Raja Work Experience Details
  • Etisalat
    Retail Business Operations Specialist
    Etisalat
    Dubai, Ae
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  • Etisalat
    Retail Business Operations Specialist
    Etisalat Jan 2021 - Present
    Dubai, United Arab Emirates
    > Working with different SPOCs from Marketing, Business & Channel Development to enhance Sales in stores.> Review and validate proactive Marketing and Sales initiative submitted by stores.> Ensure Retail business staff are following agreed process, standardization & customer experience.> Collect feedback related to business (SMB & Govt) from one on one visits with SM and DM.> Keeping all business (SMB & Govt) knowledge updated by regularly monitoring and updating the knowledge portal.> Enhancing the business product knowledge in coordination with SMB & Retail team.> Aligning between SMB and Govt and new business offers, Tariffs and Products portfolio.> Providing full support to the quality and compliance team and working with the team to enhance the system.> Supporting all the retail on business customer queries.> Enhancing business product sales quality and proving full support to quality and compliance team.
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  • Etisalat
    Customer Relationship And Sales Manager
    Etisalat Jan 2017 - Jan 2021
     Manage the flow of day to day operations Develop a sales strategy for the team to reach the daily sales target Manage the inventory and stock for the store, such as keeping detailed record of inventory and advising management on ordering when necessary Address customer inquiries and resolve complaints Maintain audit and compliance Train staff to deliver outstanding customer service Focus the team on cross and upselling  Set & communicate daily sales targets to everyone on the team and report actual vs target results three times during each day to all staff Provide encouragement to team members by communicating team goals and rewards and identifying areas for upskilling Create Performance Review reports to update the management on team’s performance.
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  • Etisalat
    Duty Manager
    Etisalat Aug 2015 - Dec 2017
     Fulfilled customer requests by providing the desired information, completing transactions and forwarding requests Sold additional services by recognizing opportunities for up-selling through explaining new features and delivering exceptional customer service Achieved store sales targets through active customer engagement and enforcing sales strategy Worked in teams and in a self-directed environment Participated in educational opportunities and enhanced my learning. Resolved complaints and answered inquiries by providing accurate information.
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  • Etisalat Uae
    Junior Sales Executive
    Etisalat Uae Jan 2015 - Jul 2015
    United Arab Emirates
     Guided customers confidently using up to date product knowledge, gaining trust and ensuring customer satisfaction Negotiated/closed deals and handled complaints Collaborated with team members to achieve results Recommended new opportunities and improvements in terms of client’s profits and losses Maintained relationships with the existing and new clients Met and exceeded sales targets.
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  • Afiaa Medical Supplies
    Sales & Marketing Executive
    Afiaa Medical Supplies Oct 2012 - Mar 2015
    Pakistan
    AMS is a Saudi Arabian company dealing with the sales of Dental & Medical instruments, with headquarter in Makkah Ul Mukkaramah (KSA)Identifying the business opportunities for AMS in Pakistan (Leading manufacturer of Dental & Surgical instruments).Researching and analyzing sales options.Selling products by establishing contact and developing relationships with prospects; recommending solutions thereof.Preparing reports by collecting, analyzing, and summarizing information..Reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
  • Pakistan Youth Alliance
    Senior Marketing Executive
    Pakistan Youth Alliance Dec 2008 - Mar 2015
    Islamabad
    Implementation of Volunteer Management System.Maintain relationships with existing donors and respond to their requests regularly and keep them updated about the work of organization.Organize or provide assistance in organizing fundraising events.Monitoring Volunteer retention and engagements.Manage the development and distribution of all marketing material, including newsletters, brochures, one pagers etc.Hiring paid staff for sensitive and delicate project handlingComplete project handling from surveys, analysis, feedback, reporting, fundraising and executing.
  • Saif Group Of Companies
    Marketing Executive
    Saif Group Of Companies Feb 2012 - Oct 2012
    Islamabad
    To Prepare, plan and manage publication projects for brand promotionTo create marketing campaignsTo Coordinate external PR firms to produce productive marketing plans and mutually execute the same.To conduct evaluation of every marketing project.To report marketing manager in day to day marketing activities.To keep record and update all the marketing materials according to the changes in services, also to manage, procure and execute installation of marketing materials.

Hamid Ali Raja Skills

Marketing Communication Public Speaking Acting Events Organizer Hardwork Business Development Team Management Business Strategy Events Organisation Negotiation Human Resources Project Management Team Leadership Teamwork Management Financial Analysis Budgets Microsoft Office Microsoft Word Strategy Training Analysis Strategic Planning Customer Satisfaction Market Research Data Analysis Performance Management Public Relations Microsoft Excel Project Planning Recruiting Event Management Time Management Business Planning Team Building Leadership Marketing Management Powerpoint English Organizational Development Research

Hamid Ali Raja Education Details

Frequently Asked Questions about Hamid Ali Raja

What company does Hamid Ali Raja work for?

Hamid Ali Raja works for Etisalat

What is Hamid Ali Raja's role at the current company?

Hamid Ali Raja's current role is Retail Business Operations Specialist.

What is Hamid Ali Raja's email address?

Hamid Ali Raja's email address is ma****@****ail.com

What schools did Hamid Ali Raja attend?

Hamid Ali Raja attended Iqra University (Official).

What are some of Hamid Ali Raja's interests?

Hamid Ali Raja has interest in Photography, Hiking, Disaster And Humanitarian Relief, Mountaineering, Fishing.

What skills is Hamid Ali Raja known for?

Hamid Ali Raja has skills like Marketing, Communication, Public Speaking, Acting, Events Organizer, Hardwork, Business Development, Team Management, Business Strategy, Events Organisation, Negotiation, Human Resources.

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