Operational Excellence: Direct the operational framework of our Service Delivery Center, specializing in CATI market research projects. Oversee the seamless execution of project deliverables, ensuring adherence to strategic timelines and upholding superior quality benchmarks aligned with client specifications.Leadership & Talent Development: Spearhead a cadre of market research professionals, fostering a culture of excellence and innovation. Mentor and motivate the team towards achieving operational milestones and exceeding performance goals through strategic guidance and professional development initiatives.Client Relationship Management: Cultivate and nurture strategic partnerships with a diverse client portfolio, delivering bespoke research solutions that exceed expectations. Employ consultative approaches to understand client objectives, ensuring tailored service offerings that drive value and satisfaction.Process Optimization & Workflow Integration: Champion the continuous improvement of internal processes and workflows, leveraging Lean methodologies and cutting-edge technologies to enhance operational efficiency and scalability. Drive cross-functional collaboration to optimize resource allocation and project throughput.Strategic Business Development: Utilize comprehensive industry insights and market intelligence to inform business growth strategies and competitive positioning. Innovate and implement forward-thinking solutions to capture emerging opportunities and drive sustainable business expansion.

Creative Leadership: Launched Currant Noir Studios as a creative outlet to explore storytelling through film, demonstrating leadership across creative and operational spectrums.Award-Winning Projects: Wrote and directed "Jinn Chapter 1," a project that transcended traditional storytelling boundaries and was honored with over 18 awards at international film festivals.Operational Oversight: Managed end-to-end production operations, ensuring the project's vision was realized efficiently while maintaining a balance with my role at Currant Fielding Solutions.Industry Recognition: Garnered international acclaim, establishing a reputation for innovative storytelling and creative direction within the indie film community.

• Accountable for establishing the operations and outsourcing model from scratch including setting up other departments (Business Development, Accounts, HR, etc.).• Working as the Head - Service Delivery and steering primary research & secondary research, data processing and survey programming activities.• Acting as the Head - India operations and involved in HR management entailing recruitment, training, transition, capacity development, etc.• Developing and maintaining sound relationship with prospective clients & existing customers, ensuring customer (external and internal) satisfaction through quality service delivery.• Conceptualizing and implementing effective processes to plan, control and monitor the productivity & quality metrics.• Providing cross functional support and leadership to the entire team, conducting performance appraisal and ensuring career development.• Imparting training and motivating team members to enhance individual and overall group objectives.

• Managed market research projects including data collection (surveys), lead generation and primary analysis with the help of 54 personnel comprising of Associates, Senior Associates, Team Leaders and Assistant Managers.• Worked as the Key Account Manager for all assigned clients' requirements and acted as the SPOC for the clients.• Interacted with clients, managed client expectations (internal and external) and ensured quality service delivery in compliance with SLAs and clients’ requirements.• Facilitated service delivery and quality service level agreements of the clients in close coordination with the Team Leaders and Assistant Managers.• Periodically monitored project performance, developed strategies to enhance performance, reviewed project reports, spot trends & issues, provide requisite support and updated COO on project progress.• Allocated Research Associates on new projects based on individual skills and performance and imparted trainings on project & quality guidelines and project concepts.

• Led a team of 20 Associates for outbound data collection projects primarily in the UK and US sectors and coordinated with clients for any database requirement and resolving issues.• Coordinated with the management team in US and updated on projects’ performance and attained & surpassed the daily targets set by the Head of Operations.• Selected and recruited skilled candidates for various market research projects and trained newly recruited & existing group members on new projects.• Responsible for resource allocation, maintaining the leave database and preparing weekly / monthly MIS.• Ensured smooth running of the existing projects through effective man management and maintaining sound relationship with the clients.