As an Assistant Manager in BI, I transform complex data into strategic insights that drive decision-making. With over a decade of experience in data analysis, visualization, and reporting, I optimize and manage data pipelines, develop advanced dashboards, and integrate AI tools, empowering our organization to streamline processes and make informed decisions.Key Achievements:Data-Driven Strategy: Spearheaded initiatives leveraging data for growth, offering deep operational insights.Reporting Overhaul: Transitioned reporting from Excel Power Query and Google Sheets to BigQuery and Python, boosting dashboard performance by 90%.LLM Integration: Using techniques like Prompt Engineering and RAG to scale insights and streamline analytics.Technical Projects:ETL Pipeline Development: Engineered robust ETL pipelines using Python, Cloud Functions, and Jump hosts to securely extract, transform, and load data from various sources into BigQuery, ensuring data reliability and accessibility.Google Telemetry Data Analytics: Leveraged the Google Telemetry API to extract and analyze telemetry and Chromebook data , providing actionable insights into resource utilization, network performance, and device health.Network Performance Optimization: Developed a comprehensive dashboard using Cisco Meraki API integration and SNMP feeds to monitor and optimize bandwidth utilization across multiple locations, resulting in significant cost savings and improved network performance.Professional Development:Advanced Data Analysis & Modeling: Continuously enhancing skills in data processing and modeling to support predictive insights.Cloud-Native Technologies: Gaining proficiency in Google Cloud Platform (GCP) services, including BigQuery, Vertex AI, Dataflow, and Cloud Functions, to accelerate data processing and AI initiatives.In my role, I am committed to advancing our BI framework by incorporating AI-driven solutions and expanding automation capabilities.

In my previous role as Team Lead, I played a pivotal role in optimizing network performance and ensuring top-notch preventive maintenance for FTTH access networks. My responsibilities included:Strategic Planning: I meticulously planned monthly, quarterly, and yearly preventive maintenance (PM) schedules, leveraging data from various departments, such as network-related service assurance ticket reports, new connection forecasts, customer segment data, and network expansion insights.Strategic Planning: I planned monthly, quarterly, and yearly preventive maintenance (PM) schedules, leveraging data from various departments, such as network-related service assurance ticket reports, new connection forecasts, customer segment data, and network expansion insights.Data Analysis and Reporting: Collecting and consolidating data from regional teams and other departments, I prepared and submitted comprehensive daily, weekly, and monthly progress reports to the management. This data-driven approach facilitated well-informed decision-making and timely interventions.Process Improvement:As a key member of the Passive Network Preventive Maintenance process development team, I actively contributed to enhancing maintenance workflows and protocols. Regular quarterly reviews and yearly audits helped identify areas for improvement and drove operational excellence.Stakeholder Coordination:I collaborated closely with Change Management and all stakeholders to ensure smooth coordination and minimize PM-related outages. My ability to foster productive relationships ensured seamless teamwork and enhanced overall project efficiency.Automation Project Support:In addition to my core responsibilities, I lent my expertise to assist the ICT team in their CPE up-gradation automation project. Embracing innovative solutions, we streamlined processes, saving time and resources.#TeamLead #FTTHAccessNetwork #PreventiveMaintenance #ProcessImprovement #Telecommunications

During my tenure as a Team Coordinator (Customer Services Engineering) at Etisalat, UAE, I held a pivotal role in overseeing project assignments and providing technical support to all team members, meticulously considering priorities, workloads, and individual skill sets. My dedication to seamless coordination and collaboration among team members was instrumental in ensuring the successful completion of various projects, including provisioning new services through Fiber-to-the-Home (FTTH) and timely troubleshooting for existing customers.Key Responsibility:Efficiently coordinated projects, optimizing team productivity and progress through effective task distribution and resource allocation.Provided valuable technical support, utilizing Provisioning Management System and NMS, to enable seamless installation and troubleshooting of broadband services and equipment.Training and development initiatives, equipping field staff with essential skills for top-notch customer experiences in broadband services. Actively engaged in FTTH service provisioning, ensuring smooth activations and enhanced customer satisfaction through close stakeholder coordination.Proactively addressed technical issues, ensuring timely troubleshooting and minimized service downtime for Etisalat's valued customers.Throughout my role as a Team Coordinator, I remained committed to fostering a collaborative work environment and prioritizing customer-centric solutions.

During my tenure as Manager Technical at T&N Technologies, I successfully led and managed various projects related to installation, commissioning, and troubleshooting of DSL sites in Faisalabad. Utilizing cutting-edge equipment and collaborating with PTCL, I ensured efficient network connectivity and seamless service delivery to corporate clients, reflecting my dedication to technical excellence and effective project coordination.Key highlights: Successfully executed installation, commissioning, and troubleshooting for 3 DSL sites in Faisalabad, ensuring seamless connectivity and optimal performance.Proficiently worked with cutting-edge equipment, including Fiberhome IP DSLAM's, Cisco Router and Huawei Quidway L3 3500 series Switchs.Facilitated coordination with PTCL for International bandwidth, E3, E1 links, and co-location facilities at 3 exchanges, enabling efficient service delivery.Offered exceptional technical support to corporate clients, resolving issues promptly and ensuring their uninterrupted access to broadband services.Demonstrated expertise in managing complex network infrastructure, contributing to the overall reliability and effectiveness of the DSL sites.

At Paknet's Head Office, I played a crucial role in coordinating with station managers across various locations, focusing on restructuring and upgrading Paknet nodes. Additionally, I managed equipment procurement and prepared technical reports on ports and bandwidth utilization. My dedication to efficient operations and technical expertise contributed to the enhancement of Paknet's network infrastructure and overall performance.

My core responsibilities included the installation, maintenance, and troubleshooting of access links (PRIs, DXX, and E3). Additionally, I was working to configuring and provision new users in Billing and RAS systems. Through my dedication to providing seamless connectivity for dial-up users, I significantly contributed to the smooth functioning of Paknet's network infrastructure and consistently enhanced customer experiences.