Leads, designs, and orchestrates large-scale transformation and adoption programs for clients worldwide. Develops tailored and data-driven strategies and provides breakthrough business solutions across diverse industries, including Banking, Commercial Real Estate, Manufacturing, Supply Chain, Finance, Quality, and Healthcare. Transforms organizations to make them more agile, efficient, and profitable.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:✅ Repeatedly delivers 10x ROI and exceeds revenue and SLA targets for clients.✅ Governed over 252 different processes across the globe ranging from Facilities and Administration, After Market Services, B2B Collections, Supply Chain, Engineering Services, Human Resources, Operational Risk, Global Business Services, and Performance solutions. Applied LEAN and Six-Sigma Project Management and exceeded customer expectations in almost all cases.✅ Primary lead and acted as the single face of the company for a global multi-million-dollar customer. Met account’s targets and increased revenue by 20x in 5 years.✅ Singlehandedly led sales and project implementation for a new client and built account from scratch to a multi-million-dollar account in 3 years.✅ Established new portfolios in Europe, the Middle East, South America, and India. Conceived dynamic strategies, engaged business leads, secured pivotal deals, and maintained profitable relationships with new clients.✅ Obtained a 45-point improvement in Net Promoter Score (NPS) by driving operational excellence and delivering utmost customer value.✅ Instrumental in growing EBIT by 22% through Right Skilling, Improving Span, Improving Seat Utilization, and Cost Outs.✅ Drove a ‘Zero Surprise’ environment in operations by placing robust mechanisms that proactively identify potential gaps.✅ Maintained Zero Attrition consistently for 10+ months and established a sound succession plan by designing and managing customized career paths for Associates and Managers.

Directed all operations for the Singampatti Organic Project and Oothu Estate, one of the world’s first and largest manufacturers and exporters of organic teas, and Neemax, the world’s largest producer of neem. In charge of people and governance of the 269-hectare estate.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:✅ Implemented world-class and optimized operations in all locations and met 𝐇𝐀𝐂𝐂𝐏 (Hazard Analysis and Critical Control Point) and 𝐈𝐒𝐎 2000 𝐬𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬 𝐟𝐨𝐫 5 𝐟𝐚𝐜𝐭𝐨𝐫𝐢𝐞𝐬. ✅ Launched The Bombay Burmah’s first-ever packet tea in the local market.