 Technical Leadership including performing the role of Technical Lead on large size projects of Optus business managed services  Ownership of architectural documentation (including System Architecture Descriptions (SAD)) and the relevant branches of the System Breakdown Structure (SBS) Architectural assurance role (including reviewing Solution Proposals for architectural validity and completeness) Development of Roadmaps and Strategies relevant to applicable systems Contributing to preliminary customer workshops and planning efforts Assisting Solution Owners to develop sound solutions (including contributing technical content to Solution Proposals (SP), Work Breakdown Structures (WBS) and resource planning) Capacity/Availability Planning (with System Owners, including proactive upgrades) Development of Life cycle management plans, Risk assessment, BCP/DR planning

Technology Roadmap & Advisory - Consulting and architecture on broad Technology including ICT Strategy. Collaboratively drive technology changes to support business goals and vision. Governance and Design Authority - Alignment business objectives with architecture and technology. Quality control and governance through standardisation reviews and governance forums.Customer IP Custodian - Maintains customer IP on as built on Telstra products and services Relationship and Engagement - Embed in to Client Architecture Group to strengthen their ICT capability leveraging CTL and drawing in wider Telstra Product and Services. Product Interface - Key single point of contact in to Telstra Global Product & Service group.Risk and Compliance - Manage technical risk and compliance for technology ecosystem. Lifecycle management, vulnerability, Lab environments.

Responsible for the overall architecture/design and successful deployment of systems that provide industry best practice implementations and other associated services required to support the MCR customer base.Performs design and system and network lifecycle activities related to the deployment of infrastructure supporting Servers, Storage, IP network, WAN optimisation and Security technologies within existing and new customer environments. Act as a technology specialist on several concurrent projects, being responsible for the comprehensive scope and detailed technical design and costs associated with such project deliverables.

Managing and leading multiple engineering teams of Pre Sales Engineers / Solutions Design Experts and Advance Network Services covering Pakistan's different market segmentsLead the efforts by the team to hold regular, quality technical presentations to raise the technical expertise within the teamPrepare and deliver presentations, conduct discussions for customers and prospectsCoach and develop the team for technical trainings and performance managementTechnical plan management in terms of technology and market verticalsPlan and hire the people for future growth/developmentProvide leadership and direction to ensure security is applied in a consistent and appropriate manner to protect ICT assetsDeveloping and implementing strategies for profitable growth of SBU (strategic business unit)Developing and delivering products and solutions in line with strategy and customer requirementsHolding full market and customer responsibility for the SBUManaging the SBU’s operations to deliver the highest quality product and servicesOverseeing and coordinating activities directly related to product or service delivery Managing customer relationships to deliver increased business and customer loyalty Forging strong supplier relationships and managing their supply chain in conjunction with Procurement

Provide outstanding customer support that links directly to customer experience Lead the efforts by the team to hold regular, quality technical presentations to raise the technical expertise within the teamSupport the solution support focus of TAC and technical services through expanding understanding of other technologies e.g. VoiceProvide escalation support in technology area for multiple teams especially the outsource TACAbility to converse effectively in both technical and business terms to all levels within Cisco and to all levels of customers and partnersPresented at Networkers 2007 within technology areaReviewed/written documentation intended for the Web in the technology area for theater or worldwide

Direct account and partner responsibilities for selected accounts in assigned territory Conduct customer needs analyses with sales prospects in order to gain an understanding of their critical business issuesProvide technical and sales support for accounts in assigned territoryPerform technical presentations for customers, partners and prospectsUnderstand competitive products and technologies and make an analysis Account Planning with full Named Account List process Ownership.Transfer of Knowledge to ensure Technical Excellence of the Operation, regular update to the customers, partners and internal teamCIO/CTO Engagement and relationship within name account list processProduct Management Attitude/Leadership - Act as a resource to various internal teams to provide product improvement feedback and product market trendsCustomer Advocacy, Marketing and Channel engagement

Network design, configuration, installation and maintenance of local and wide area networksCoordinates the work of the team in scheduling and completing assignments, based on what each member is able or willing to do.Provide technical advice to customer on product operation and configuration Provide technical guidance and sales presentation/ demonstration where applicable To maintain technical competency on assigned product(s) To uphold ISO 9002 quality standard in services offerings

Network design, configuration, installation and maintenance of local and wide area networksDevelop close working relationships with customers, suppliers and other team membersEnsure high level of technical competency on designated product range and network technologies and supply product information when requiredProvision of product release notices and other technical information as a value added service to nominated Com Tech support customersProvide ad-hoc portfolio support when requiredDesign, proof of concept and implementation of small to medium scale data communications infrastructure projectsNetwork analysis and troubleshooting of LAN/WAN faultsEnsure service level agreements are met or exceeded in accordance with policies and proceduresAttend to on-site issues when required