To Solve the problems of Hotel, Motels and Wedding Halls Associations with discuss the matters with its members and the relevant Government Authorities. Resolved the issue the bans of serving meals on weddings with the help of National Assembly & Senate members, Chambers of Commerce & Poultry Association

Discussed the issue of hotel,motels with owners and the government authorities.To assemble all the owners of hotels on a platform.

Professional Capabilities/ Responsibilities* Excellent interpersonal and leadership skills. Excellent Communication Skills written and oral with proficiency in English.* To operate any company/hotel of any capacity/size in an efficient manner by developing conceptual frames work with a rationale for activities.* To develop effective Communication between the owners and management so that Associates/Peoples, Departments and the organization work more enterprisingly.* Fosters the development of a positive work environment for all employees.* * To Hire, Train ,Develop and provide on job guidance to sales and marketing management and other departments to increase revenue through the coordinated ,effective and budgeted operation of each department .* To best utilize the resources such As Manpower, Equipment, Procurement and Finance etc.* Can develop Financial, Operational and Business Plans. Can prepare and execute strategy to maximize revenue.* Support and drives Human Resources as a strategic business partner.

Discuss issues regarding Hotels facing problems in Pakistan with other members and executive committee.To take the issues to Higher Government Authorities. Submit the view points of the owners of hotels of Islamabad /Rawalpindi to P.H.A for consideration.Feed back P.H.A on going activities in Northern Region.Meetings with Ministry of Tourism Minister/Secretaries and higher Authorties.

Group based in saudi-arabMy main priority was to steer the team toward meeting a goal. In my opinion steering means leading. Leadership is effective if able to inspire people to do their best. I created an environment which exuded important factors such as open communication, trust, creative thinking and team effort. Proved myself as a best facilitator and Quality controller. I always evaluated my team based on their appropriate skills, training and educational background. Coordinates monthly and quarterly reporting to chairman . balance sheet reviews are performed on annual basis charting the blueprint of policies and implements them for the improvement of the firm. Acted as a head of the firm scrutinizing, assessing and monitoring various departments. answerable to the chairman and board of directors. promoted positive work environment. Regulates, modifies implements changes aimed to boost employee efficiency profits to the companyEncouraging employees by providing them better growth opportunities. Appreciated the dedication and hard work to innovate new dimensions in working method fruitful for the company strong managerial and leadership skills effective decision making excellent communication skills. Being a creative problem solver and have multitasking abilities Made the feasibility reports of different projects . Negotiated with Bass hotels And Radisson for franchise. Studies holiday inn , Sheraton and Radisson manuals. Meeting arrange for chairman.. Discusses issues with Ministers, Meeting and good relations with journalists and media persons. Participated in T.V programs Written articles on different issues including economical, social. Visited other projects as a group director . Assist chairman to procure other projects and bring these in profit. Procured Faisal Hotel. Lyalpur Cotton Mill, Agro oil mill. Ptcl cable, Made efforts to enhance company Assets .

AS A DIRECTOR OF OPERATIONS Making Plan, directing and coordinating the operations. Formulating policies managing daily operational activities. Planning for maximum revenue/profit . Flexibility and a wide range of expertise Daily reviewing financial statements Managing Sales and F&B production and service. Establishing long-term goals bring hotel as standard fixed by Holiday Inn. safety and security of the hotel guests & employees. Watching the activities of competitors Making promotional activities . Determining needs, reducing food and beverage costs and analyzing areas requiring improvement. To maximize efficiency and improve profitability was my first priority. Directing and coordinating financial and budget processes with Finance controller. Establishing and implementing departmental goals, procedures and policies. Surprising checking & supervising human resource activities going in hotel. Determining staffing requirements, interviewing, hiring and arranging training for new employees locally and internationally recognized institutes. Participating in sales activities with the co-ordination of department Heads. Developing promotional activities and setting pricing of Menu. Determining customer demand through data analyzing of the guests comments received from rooms, restaurants and other outlets. Ensured everyday activities run smoothly in rooms as well as restaurants and Banquet Halls. Setting parameters to judge how efficiently and effectively the hotel is operating. Reviewing and evaluating business procedures and enhance creativity. Fully taking responsibility for overseeing the work of other upper-level management executives. Given guideline time to time to them. Giving guideline for targeting sales areas and service areas in which hotel may need to improve operational efficiency. Monitoring revenue margins and worker productivity, as well as implementing new directives for growth.

AS A RESIDENT MANAGER (R.M)In hotel no E.A.M,so I performed Second in command. Given always priority to solve the guest problems . Managing all everyday tasks surrounding the operations of a hotels front desk, concierge, guest services and facilities . I honestly fulfilled all the responsibility for the daily operation of the hotel, Managing and directing other personnel such as front office ,housekeeping, personnel and security. Setting room rates and approving expenditures, to ensuring that customer service standards are met. Available 24 hours per day in order to respond to guests requirements. Inspection the facilities (i.e. lobby, restaurants, guestrooms) to ensure that it is properly clean, sanitized and aesthetically pleasing. Implements and enforces policies and procedures designed to ensure that each guest has a pleasant stay. Meeting with distinguished guests and ensured a good impression reflects of the organization. Visit all the hotel areas and pass the direction what to do. Participated in the meeting of department heads and shared comments in morning briefing. Guided the hotel management how to finalize dispute with guests if occurs. Passed the orders to procure items if required and not available in hotel. Checking security log book on daily basis and put on instructions there. Surprise checking hotel procurements standards ,conditions ,weight Time to time checked hotel vehicles maintenance ,mileage ,petrol consumptions. Inspection of hotel rooms and making ensure of all amenities available Inspection of kitchen area as well as staff food and cafeteria Inspected time to time hotel cold storage area, main store and hygienic condition Helping in hotel renovation in restaurants/rooms/ offices. Discussed hotel affairs with G.M and department head collectively /separately. In the absence of G.M look after all the issues. Always Taken personal responsibility for correcting customer service problems.

AS A ADMINISTRATIVE MANAGE Basic theory always remained in my mind first priority to control and create discipline and harmony among staff members and hotel management. I remained successful to run the organization operating smoothly. My job is totally different with personnel manager. Am directly repotting to chairman of the hotel. Evaluating room revenue and other revenues.. Finalize annual increments. Look all daily affairs going in hotel. Meeting with department heads and Arrange meetings for chairman Discussions with government officers on behalf of chairman. Analyzing loss and profit reports and adopt measure to increase profit ratio. Appointing G.M/E.A.M and all other department heads. Making feasibility reports. Assisting purchase manager in bulk and high price items procurement. Finagling lease deeds with companies on a reasonable installments and interest rates with the help of controller finance. All important nature correspondence rotated through me. Always supported other departments to fulfill their requirements and honored the advice of department head. Always provided administrative decision-making, support and leadership. Managing the hotel budget and reviewed the expenditure time to time. Managed the work product and deadlines of admin staff. Schedule meetings, answers interoffice inquiries. Communicated all operational data to management on their request. Training and evaluating management program with holiday inn. Conducted semi-annual or annual employee and management evaluations and monitor personnel as they grow within the organization. Assist in the staffing of the department to control strength. Hiring and firing management. Discuss with Bass hotels Representatives Solve the issues with Holiday inn Meeting with VIPs & welcome them To resolve the issues with local administration Renovate the property as per requirement of holiday inn

AS A ASSISTANT FRONT OFFICE MANAGER Assisted in the day-to-day operation of the front office. Supervised the operational activities of front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assigned, coordinated, and supervised work activities of F.O Shift closings, room deposits, refunds and rebates. Trained and developed Front desk guest service representatives. Daily checking room availability and room reservation. Prepared staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepared and conducted Front Desk meetings and resolved issues. Performed house counts and review daily arrivals, identify potential problems with rooms’ activity and taken appropriate actions. Provided information and direction to staff to achieve maximum occupancy with better average room rent. Review and resolve dispute accounts and Housekeeping discrepancies. Prepared a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. Performed check-in and check -out procedures.

AS A DUTY MANAGER /SENIOR DUTY MANAGER• Always tried my best to provide the highest quality guest accommodations and all type of services• Handled complaints from clients in amicable way• Addressed problems immediately. I have a good proficiency in conflict resolution to resolve guest issues.• Met with top management and kept them informed about the running of the organization, problem areas and submitted recommendations in writing through log book.• Always utmost tried to upkeep the organization’s facilities. • Remained very strict regarding cleanliness and tidiness.. • Ensured regular servicing of the organization's facilities. • Covered for other duty managers when they were off or on sick leave. • Oversees security issues and ensures safe locking of the organization.• I have good organizational, professional, motivational, supervisory, customer service & public relations skills.• Have good communication and coordination skills to liaise effectively with various departments• Always remained in disciplined and showed strong presence. • Always proved myself reliable and dependable.• Worked as part of a team effectively and displayed a professional and friendly attitude• Have shown ability to work under pressure and maintained smooth operations on daily basis• Inspired staff to always put customers' needs first and consistently. • As a senior duty manager, I performed all above jobs.• In addition, guide line given to juniors.