Database and CRM management: Maintaining the database and appropriately categorizing, from clients with specific requirements to associates in different sectors. Daily/weekly updates to CRM for different projects ranging from client callbacks, info requested, appointment scheduled, upcoming events setup, and creating strategies. Managing an annual budget of $550K and reporting monthly/Quarterly to the CFO. Budget spending includes Marketing, website, offshore team, and events. Inside… Show more Database and CRM management: Maintaining the database and appropriately categorizing, from clients with specific requirements to associates in different sectors. Daily/weekly updates to CRM for different projects ranging from client callbacks, info requested, appointment scheduled, upcoming events setup, and creating strategies. Managing an annual budget of $550K and reporting monthly/Quarterly to the CFO. Budget spending includes Marketing, website, offshore team, and events. Inside sales management, training new team members on the systems and handing off clients to the right team members including realtors, lenders, banks, and loan officers.Researching innovative ways to expand the cliental, team, and associates then reaching out to businesses and initiating a conversation for a prospective partnership. Recruiting realtors, new team members, offshore team, partnering up with other businesses both local and national. Helped spearhead the recruitment efforts and grew the overall team including lenders, and on-call support staff by an aggregate average of 40% in 18 months. Show less

Project 2 - Client Relationship Specialist - Client, Target Corporate - Brooklyn Park, MNPrimarily worked as a support specialist for the supply chain, reverse logistics, and point of sales application. Assisting and training employees with proprietary fulfillment applications from packing, sorting, shipping, delivery, reverse logistics, and POS. I Worked on end-user training manuals/steps for in-house applications and was part of the escalations team to solve any issues on an urgent… Show more Project 2 - Client Relationship Specialist - Client, Target Corporate - Brooklyn Park, MNPrimarily worked as a support specialist for the supply chain, reverse logistics, and point of sales application. Assisting and training employees with proprietary fulfillment applications from packing, sorting, shipping, delivery, reverse logistics, and POS. I Worked on end-user training manuals/steps for in-house applications and was part of the escalations team to solve any issues on an urgent basis. I was awarded employee of the month twice and had an average 98% success rate on all my KPIs.Project 1 - Business Analyst/Quality Assurance Specialist at Ledelsea - Client, Land O Lakes – Arden Hills, MNPrimarily worked on ServiceNow for the company's E-commerce, supply chain website, and application testing. I served as the co-chairman for the young professional network employee resource group and worked on three cross-functional team projects within and outside the company. Arranged multiple presentations around the projects to the company's executives and created events around these presentations. Show less

Acted as the first point of contact for all learning management system inquiries by professors. That includes D2l, Blackboard, Adobe lecture hosting setup, hybrid classroom setup, e-portfolios in courses, Cynguage/e-books integration with D2l, and more. Providing virtual and in-person customer support, while serving as a graduate assistant for the technology resource center. Assisted my supervisor with day-to-day activities, IT events, tech demos, customer service improvement planning, and… Show more Acted as the first point of contact for all learning management system inquiries by professors. That includes D2l, Blackboard, Adobe lecture hosting setup, hybrid classroom setup, e-portfolios in courses, Cynguage/e-books integration with D2l, and more. Providing virtual and in-person customer support, while serving as a graduate assistant for the technology resource center. Assisted my supervisor with day-to-day activities, IT events, tech demos, customer service improvement planning, and a team of 17 techs. Updating hardware and software across each campus building and keeping track/inventory of the licenses purchased for department-specific software. Assisted students, staff, and faculty with IT-related questions on-site and online. Finding solutions to different problems and updating the users over the phone, in person, and virtually.Providing on-site tech support at new students' orientation, university Gala events, Alumni events, culture nights, food fest, and sports games. Organizing and attending tech events under the Minnesota state IT department for higher education and learning. Show less