-Provided customer service at prescription drop-off and pick out counters, -Worked under the pharmacist's supervision by filling 400+ prescriptions daily, navigate pharmacy information system software for accurate medication dispensation.-Accurately billed prescriptions through the patient's insurance or discount card.-Proficiently processed and dispensed written and electronic prescriptions-Received prescriptions and dispensed medications from the drive-thru window with speed and accuracy using the program, RxConnect.-Maintained pharmacy inventory by checking for expired medications, and processed medication returns to warehouse or McKesson.

-Provided technical support and resolve user technical challenges posted on the Global Service Desk on applications in use. -Met SLA for tickets raised on Service Desk.-Troubleshot errors within in-house and third-party apps by the use of SQL.-Spooled reports using Oracle DBMS / MS SQL for users and the purposes of managerial reports.-Hosted SQL reports on Business Objects-Deployed applications and patches using Internet Information Services (IIS) and other web server software.-Initiated Change Control Documentation / User Acceptance Test (UAT) / QA on applications being used by the Bank.-Ensured periodic health checks on all applications and Failover to Disaster Recovery to ensure Business Continuity.-Ensured adherence to Clean Desk Policy at the close of business of all operational issues that can be resolved the same day.-Took daily, weekly and monthly backup for all in-house and third-party applications.

-Offered technical assistance in person, via phone or electronic-Diagnosed technical hardware and software issues-Troubleshot ATM – related problems, -Deployed operating system to workstation and servers-Installed remittance applications - (MoneyGram and Western Union) and other third party applications.

-Learnt how to code in the programing language - FORTRAN