• Lead the recruitment and onboarding process, ensuring the organization attracts and retains top talent.• Develop and implement HR and administrative strategies that align with the organization's overall goals and objectives.• Oversee day-to-day administrative operations, including facilities management.• Collaborate with executive leadership to ensure HR and administrative practices support business objectives.• Prepare reports and presentations on HR-related metrics like the total number of hires by department.• Identify and recommend improvements to internal standard operating procedures, including team restructuring and morale building

• Handled the process for certifying the company training center from the Egyptian Civil Aviation Authority & and IATA.• Attended more than 50 audits from airlines& and Egyptian civil aviation with no findings on HR issues.• Led my team doing more than 2000 case studies for employees' Jobs and salaries.• Monitored overall HR strategies, systems, tactics, and procedures across the organization.• Provided support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise.• Increased performance and morals in multicultural settings, utilizing advanced business, technology, and HR Agenda to design as high impact strategic plans and programs.• Built and implemented HR strategy in line with business key priorities managing and delivering results.• Developed organizational design and development strategies based on company goals.• Perfected site requirements when needed, especially in stations all over Egypt, maintaining onboarding and needed training sessions.• Led courses pricing & and marketing done by the company’s instructors in the company training center.• Managed and supervised the learning and development plan, defined the budget, and ensured the ROI.• Supervised, and updated employment records related to hiring, transferring, promoting, and terminating.• Analyzed trends in compensation and benefits; researched and proposed competitive base and incentive pay programs to ensure the organization attracts and retains top talent.

• Checked the Passenger's arrival reports in advance of VIP Passengers' check-in.• Served as the main point of contact for VIP Passengers and ensured all employees were fully briefed on VIP Passengers' requirements.• Recorded information in the logbook daily.

• Helped and directed the recruitment team for each request, while supporting them in creating the needed database.• Established the yearly manpower plan budget in collaboration with the different functions based on the approved organizational structure.• Forecasted the manpower needs and created the recruitment annual plan.• Run Exit interviews with resigned employees to define reasons and propose corrective actions.• Coordinated with function heads to identify recruitment needs in line with the manpower plan.• Created the recruitment plan and related implementation strategy.• Updated, and reviewed the Job description.

• Participated in the ISAGO certificate obtained by IATA in 2010.• Kept accurate documentation and performed the statistical analysis• Set up all office arrangements (travel arrangements, calendar, coordinate meetings, and conferences).• Produced reports, composed correspondence, and drafted new contracts.• Reviewed financial and non-financial reports to devise solutions or improvements.• Determined the administration issues and resolved them for smooth office operations

• Welcomed passengers, verified their tickets, and directed them to their seats.• Screened pre-flight safety, and ensured the plane was clean.• Presented information and support for safety and comfort to passengers.• Responded to passengers' questions about flights, traveled routes, and arrival times.• Prepared analytic reports concerning flight issues.