Hamida Hussaini Email and Phone Number

Worked as a Business Analyst/ SME for Pandora’s O2C lifecycle, business processes across their proprietary order management, revenue, and financial systems. Drove multitude of tasks that included support, operations efficiency as well as strategic company initiatives.Accomplishments: ● Acted as finance production support - primary point of contact for all order to cash system (SFDC, Slingshot, and ERP) issues and enhancement requests● Managed Close Support for Primary Revenue Generating System – Triage, Prioritization, Coordination and Resolution of critical / blocker issues affecting close● Worked closely with finance stakeholders for base lining current state, work on AS-IS, TO-BE, Gap analysis, Business Requirements, Functional Specs, User Stories, Use Cases, UAT Management● Liaised with Sales, Client Services, Revenue Operations, Core Engineering and Enterprise Solutions teams to drive as well as support cross functional projects● Managed Finance GTM testing for new products● Worked with Audit/ Compliance Team for identifying and addressing SOX control issues (ME, QE and YE Close)● Represented finance stakeholders to coordinate and set agendas for QBRs with Oracle (ERP Vendor)● Performed Build vs. Buy Analysis, created RFPs, engaged and evaluated Vendors for various applications● Improved Slingshot-ERP Invoicing Integration with multiple enhancements and bug fixes (Reduced AR invoicing error rate from ~15% to less than 1%)● Improved Collections and Billing Efficiency (Multiple enhancements to existing manual and automated processes)● Increased Cash App Efficiency (for cash matching rate for checks, credit card and direct debit payments) ● Enhanced Script Notarization Process with efficiency savings of ~25%● Implemented tracker and a business process for prepayments (Converted manual process to achieve partial automation with better accuracy and efficiency)

Worked with clients and partners to implement the JPMorgan Chase ePayables solutions, increased client referenceability and satisfaction. Served as an escalation point for issues impacting client success; worked closely with technology and product management team to ensure a successful client product implementation. Managed client/project team communication, requirement gathering, solution defining, and determining project scope. Interface with different ERP systems including SAP, PeopleSoft and various other systems for clients and suppliers. Accomplishments:● Led 30+ full project life cycles of Auto Configuration implementations with companies such as Coca Cola, Verizon and Toyota with all projects being delivered on time and within budget● Developed and configured internal transaction monitoring reports for over 30 users across multiple lines of business to ensure proper reconciliation and revenue recognition ● Improved and streamlined system workflows and tasks to increase security/efficiency and quality while improving the customer experience● Documented implementation processes, change management processes, audit, compliance, best practices and procedures, design documents, specs which allowed secure delivery of data between clients and suppliers.● Achieved client satisfaction rating of 96% over all projects● Managed buyer and supplier on-boarding/off-boarding implementation projects, including all communications with project teams and executive steering committee, resulting in a 20% increase in sales volume and a 25% increase in overall client satisfaction.

Defined new JPMorgan Chase solutions in conjunction with sales, consulting, and product. Served as customer’s primary contact for all solutions, requirements, technical, delivery and operational matters.Accomplishments:● Helped drive enterprise initiatives to increase client reference ability and satisfaction through surveys, feedback● Collaborated with suppliers and internal partners to define business processes for supplier on-boarding that enabled them to begin transacting with their clients quickly and resulted in collection of JPMorgan Order-to-Pay service fees● Managed SAS-70 compliance for supplier enablement and verification processes, as well as developed automated business processes, which facilitated efficiencies in supplier activations and operations● Served as an escalation point for approximately 100 issues a month resolving all of them which increased customer satisfaction

Worked with clients and partners to define business processes for on-boarding clients into JPMorgan Chase solutions, increased client satisfaction, delivered client program analysis, drove client and supplier satisfaction programs. Accomplishments:● Implemented improved operational processes to effectively manage increased volume of tasks and to reduce back-office errors● Led client-driven product enhancements delivering business processes which automated solutions● Developed and implemented control process for system changes which mitigated risk to vendors using the portal● Processed clients ACH return payments and reduced the processing time from five days to two days ensuring clients and suppliers to complete transactions and get paid ● Managed secure on-boarding/off-boarding of JPMorgan Chase outsource partners contingent workers● Coordinated scheduling of internal resources which effectively managed high volume account verifications