Hamida Soumati Email & Phone Number

Uae

Dubai, United Arab Emirates

•support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover operations including managing of defects liability period, complaints and queries at any point of the customer life cycle.*Duties and Responsibilities•Work with clients and customers face-to-face on a daily basis, and dealing directly with customers’ inquiries and complaints. •Issuing lease & freehold contracts (SPA) Sale &Purchase Agreements for all… Show more •support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover operations including managing of defects liability period, complaints and queries at any point of the customer life cycle.*Duties and Responsibilities•Work with clients and customers face-to-face on a daily basis, and dealing directly with customers’ inquiries and complaints. •Issuing lease & freehold contracts (SPA) Sale &Purchase Agreements for all Projects. •Handling the Registration of all projects (Freehold & Leasehold) in Oqood System (DUBAI LAND DEPARTMENT SYSTEM).•Issue Title Deed/Pre-Title Deed/Oqood Certificates.•Upload & Submit & Send SPA’s (Sale &Purchase Agreements) & DSR in Oqood (DLD System) after client’s signature.•Follow -Up with Clients on daily basis to sign the SPA & DSR / to collect original SPA.•Requesting accounts Department for Dubai Land Department Fees after receiving the Booking forms to register the units in Oqood.•Follow up with Dubai Land Department regarding Units Registration Errors.•Responsible for target & Achievement/ Daily and weekly reports.•Handling the Handover of the ready units. / Responsible for the Mortgage Procedures•Handling Transfer procedures (Preparing the Transfer Contracts, Checking files including DEWA Transfer, Dubai Silicon Oasis Authority (DSO) NOC, Collecting Service Charges…).•Issuing NOC for Transfer purpose.•Collect Payment for Service charges and send Reminder Notices to customers by email and follow up for payments.•Dealing directly with the Legal Department and Lawyers.•Responsible for the units’ cancellations.•Provide Training to the new joiners.•Provide the highest standards of service at all times. •Schedule and coordinate meetings, appointments.•Managing large amounts of incoming calls and customer inquiries and identifying and assessing customers’ needs to achieve satisfaction.•Perform other duties assigned by CRM & Performance Manager. Show less

Abu Dhabu

*Job Summary• Provide an excellent customer service, respond promptly to customer inquiries. Handle and resolve customer complaints. Process orders, forms, applications and requests. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as required.• Serve customers by providing the best Customer Service. Dealing directly with customers’ inquiries and complaints. Provide the… Show more *Job Summary• Provide an excellent customer service, respond promptly to customer inquiries. Handle and resolve customer complaints. Process orders, forms, applications and requests. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as required.• Serve customers by providing the best Customer Service. Dealing directly with customers’ inquiries and complaints. Provide the highest standards of service at all times. Managing large amounts of incoming calls and customer inquiries and identifying and assessing customers’ needs to achieve satisfaction.*Duties and Responsibilities• Greet patients and their families.• Register new patients in the information Technology system ensuring accurate information is collected.• Schedule appointments, collect payments, enter charges, perform back office work and issue receipts as specified in the duty roster.• Ensure that each person receives a customer care service that exceeds expectations by providing a welcoming environment.• Protect patients’ rights by maintaining confidentiality of personal and financial information.• Contribute to team effort by accomplishing related results as needed.• Manage and maintain a customer base of over 100 patients Show less