Leading disruptive, cross-functional strategic programs to step change how D2L operates internally and externallyCOVID-19 Market Readiness● Led and managed a virtual C-Level war room to coordinate D2L market readiness and response to COVID-19● Achieved complete alignment across divisions and enabled market response that supported D2L’s customer base as well asintroduced products/packages to enable customers to meet COVID related remote learning demandStrategic initiatives● Achieved 25+% profit margin improvement through development of an effective delivery model to international markets● Developed and operationalized a cross functional go-to-market process enabling the reduction of market kick off from 3 to 1 months● Developed and operationalized product and market KPI reporting allowing cross functional alignment on objectives andperformance enabling insight into Pipeline, Revenue Analysis and ROI planningD2L’s evaluation sites● Reduced evaluation site readiness to showcase new products from 6 months to 30 days● Enabling D2L to spin up cloud hosted sites inclusive of all features and populated with demo data within minutes and in a self-servemodel● Developed and introduced processes that enabling 20% of hosting costInformation Security and Privacy Regulation● Led cross functional teams to revise, rewrite and crate processes considering GDPR to ensure client data security, privacy and D2L’scompliance achieving 100% compliance to Privacy related request in 2020● Automated data retention policies and Brightspace sites cleanup and termination

Leading strategic projects for Desier2Learn in areas of Sales, Professional Services, IT and SaaS.Leading SaaS projects from design, implementation and buildout to closure and adoption● Partnering with D2L clients to migrate them to D2L Amazon Web Services (AWS) by taking them through an end-2-end roadmapand coordinating pre, during and post activities with both technical and business resources● Delivered a technical transformation project to all D2L hosted facilities as well as D2L’s AWS hosted DCs and successfully enabledZero Downtime Maintenance through architecture redesign, re-installation and reconfiguring of infrastructure equipment.Led the implementation of D2L’s pricing and packing solution● Led a multifunctional team of IT, finance and sale to implement Salesforce Quote-to-Cash increasing productivity and accuratepipeline forecast while supporting the rollout of D2L’s new Pricing and Packaging● Built a pricing and discount tool enabling D2L finance to efficiently run pricing models for products and servicesIntroduced suite of KPI dashboards for D2L’s Professional Services● Through self-led training, designed, configured and rolled out a suite of advanced MS Power BI dashboards and reports providingvisibility to Professional Services leadership team on projects earned value, utilization and resource allocationContributed to the improvement of PMO processes and organizational competencies● Handled the tracking of SaaS portfolio of projects and program and managed sponsor communications for updated, issues andrisks.● Created a project financial template that guided multiple projects team through the business case approval and feasibility studies● Lead the effort to build D2L Corporate PMO role-based competencies

Project ManagementLead P&G global program managers, portfolio financials analysts, IT personnel and external vendors to deliver the nextgeneration of Procter & Gamble's Resource Allocation, Master Planning and Portfolio Optimization system.* Leverage Agile Project Manage methodology to successfully deliver* Lead multifunctional team scattered across 5 time zones.* Run project reviews meetings with stakeholders and global business units' leadership teams.* Forecast and manage a multi-million project financialsBusiness Transformation* Acquired sufficient business understanding and qualified for "subject matter expert" role of theportfolio optimization systems.* Successfully transformed a painful business process into a delightful experience of managing a global portfolio.* Lead complex design sessions with business units and business requirement documentation* Developed user adoption communication plan to support global solution roll out.

- Service Management* Overlooking Middle East and Africa Plants IT Site Services. (managing network/voice operations, Data Centers, Personal Computing, Managed Printing)* Managing 10 IT service centers.* Worked with HP/BT/Xerox to develop operational strategies and delivery models to ensure a standard service across P&G plants.* Managed P&G funds supporting all MEA plants operations and projects.- Project Management* Lead a transformational project that redefined IT support for P&G Plants. This involved a redesigning the organization to be able to support a widely spread organization while maintaining productive and efficient operational structure.* Managed regional delivery teams that delivered around 50 IT infrastructure projects around MEA plants.

- Client Management* Member of P&G leadership team in Dammam Plant * Lead periodic meeting with client and site leadership team.* Managed a portfolio of 6-8 initiatives and programs.- Vendor Management* Lead an outsourcing project for P&G managed print services.* Managed day to day operation of 3 strategic technical partners to deliver services based on a global contract.- Project Management* Lead global resources to prepare, configure, deploy and commercialize multiple manufacturing and warehouse systems.* Lead global/local resources to deliver corporate solutions that included enterprise productivity solution, communities of practice platforms and workflow systems to enhance and accelerate corporate decision making.

- Project Management:* Redesigned, deployed then managed a market data acquisition and reporting system that step changed market insight reporting for P&G in the Arabian Peninsula. This system later became a global benchmark for P&G sales department.* Lead a team of developers, system analysts and business experts in creating a budget management system controlling all P&G spending in the Arabian Peninsula market.* Worked on P&G/Gillette sales systems integration to successfully capture, reformat and migrate Gillette historical data to P&G systems and collaborate with Gillette distributors to enable their system to join the P&G environment.- Remote Project Delivery* Lead remotely 12-15 distributors IT departments to deliver projects that involved redesign of their reporting systems.* Lead a team of system analysts to deploy an enhanced version of Arabian Peninsula sales reporting system in Morocco, Egypt, Pakistan and Russia.* Managed a complete IT support team remotely for 2 years. This managing the team involved resource staffing, training and coaching.- Service/application Management* Managed a support team looking after 4 key applications. This involved managing system users/clients, global resources (people/service/data sources) and ongoing data analysis and reconciliation.* Transformed application support from ad-hoc requests support to client-provider setup. Ticketing, escalation models and severity classification were some of the approaches adopted to arrive at a benchmark support center.