Greet clients and staff upon arrival in a professional and courteous mannerTake calls book appointments and send confirmations to other agentsPrepared offers and loaded listing onto MLS database as required by sales agents Ensure office inventory and supplies were up to par Supervised other front desk staff including training and scheduling

Worked mainly with owners and property managers who had short term vacation rental listings on our site www.canadastays.com later becoming www.vrbo.ca Prepared and built out listings for property owners and property management companiesOnboarded and welcomed new clients and owners to the site Worked with owners to optimize listing by making suggestions for listing to generate more revenue for ownersUtilized Salesforce to input owner and account information

Manage the operation of up to 25 people during an 8-hour shiftMotivating and encouraging Crew with daily tasks Effectively deescalate conflict and customer complaints Reporting directly to Restaurant Manager and other shift managers regarding shift operationsOverall implementing Quality, Service, and Cleanliness throughout daily operation

Supported the Centro Nanay in Cusco for local girls and boys in orphanages in Cusco through occupational activities that teach skills like knitting, yoga, cosmetology, computers and EnglishTeaching English to a group of 11 girls from a local orphanage Conducting daily activities like Art therapy, knitting, and dancing with a group of girls from the San Judas Orphanage. Bonded and built relationships with girls aged 5-18 that have experienced a vast amount of trauma, and obstacles and created an environment in where they could express themselves safely and comfortably.

Working directly with community engagement coordinator on matters relating to community developmentDeveloping strategies with residents that empower and create positive changeFacilitated the planning of a soccer tournament for youth boysSupported the early implementation of the Collective Impact for Toronto Youth (CITY) project in the Victoria Village, Thorncliffe and Flemingdon Neighbourhoods of Toronto. Brainstorming and exploring options and supporting youth by increasing high school graduation rate amongst racialized youth, who are furthest away from opportunities.