• Responsible for the activation & delivery of IT&D initiatives (Programmes and Operational BAU) across 17 production facilities in the EMEA region. • Developed & executed IT roadmap & strategy in collaboration with c-suite & senior stakeholders. • Over £7bn of revenue, 17 production facilities 3bn consumer units and 40% of global revenue generated from my portfolio.• Accountable for the performance & development of 9 direct reports while fostering a culture of collaboration, innovation, and excellence.• Guided business leadership to develop Digital roadmaps founded in Industry 4.0. • Led the development and deployment of AI solutions, leveraging machine learning, natural language processing, computer vision, and other emerging technologies• Continuous Improvement of business process via digital programmes & technology (including standards) as part of a global transformation programme worth over £1bn GBP.

• An IT Leader responsible for activation and delivery of all strategic IT initiatives in Healthcare manufacturing sites across Europe and the USA.• Guiding business leadership to develop Digital roadmaps founded in Industry 4.0. • Improving business process via digital programmes & technology (including standards) as part of a global transformation programme worth over £1bn GBP.• Overall accountability for the delivery of IS transformation from a complex, multi-layered technology landscape towards a simplified, data and information landscape.• Development and delivery of an IS productivity and efficiency work programme to realise unbudgeted annual cost saving targets.• Monitoring of the overall operational risk management position and status of the associated mitigation actions. • Championed internal data and information strategy

• An IT Director working in a $750m division of a multi-billion dollar business, accountable for partnering with executive leadership to develop and execute a future state executable programme roadmaps• Shaped high-quality service offerings by driving transformational thinking to position the organization for digitization and automation, leveraging evolving technologies (e.g. Intelligent Process Automation, deep machine learning, artificial intelligence).• Created a Roadmap for Evolution with accountability for Programme Management, Delivery, Budget & Forecasting, Scope, Deliverables, Success and PIR.• Led Business Owners, Regional Transformation Leads, & SME's in conjunction with Centre of Excellence to design and implement key transformational initiatives & business strategy• Built and fostered relationships with clients, stakeholders and key contacts.• Supported the leadership team in designing and implementing the business strategy• Conducted stakeholder, partner and vendor reviews to ensure continued high levels of delivery & satisfaction with operations, programme & services delivered.• Embedded and led on Agile practices & values within the teams. Evangelized best practice, creativity and innovation across the team to deliver• Provisioned Technical leadership where required to lead, coach, support and mentor the teams• Managed the priority and quality of work and output, ensuring delivery is met against agreed timescales and to expected standards and budgets

• A Trusted Advisor who led the delivery of Business-Aligned Transformation projects across 3 production plants in Europe with Programme values from £25k up to £2.5m• Cross-Function Collaboration with Software Factory, Business Units, Production Teams & Executive Stakeholders to Generate Demand, prioritizing for Impact and scheduling for delivery.• Built and Managed both customer and vendor/partner relationships, providing strategic insight & opportunities for innovation resulting in operational efficiencies to the amount of 1% in the shop floor functions.• Developed multi-year business capability roadmaps with enterprise architecture. Reviewed requirements with change management and business transformation teams.• Developed a healthy and well-managed initiative portfolio with the PMO. Developed Roadmaps to Success and Program Managed multiple streams of delivery using AGILE methods (sprints) with lifecycle Governance.• Identified business value when developing ideas with a focus on digital awareness, risk assessment, business continuity and business capability requirements. Identified strategic business function opportunities both short-term and long-term and tracked adoption across the relevant departments. • Built and managed a relationship team to oversee convergence & strategic partnering across the organization, including the executive and senior leadership. • Engaged with project and program leads from each business unit to ensure alignment of objectives for joint strategic efforts. • Maintained creativity and innovation by staying on top of industry and technological trends. • Ensured joint initiatives are set up for success and aligned with the corporate strategy

• Led the delivery of Business-Aligned IT Transformation projects to Strategic Customers via Digital Services Programmes worth up to $25m USD• Portfolio profitability increased by 35% YoY totalling $80m USD• Implemented transformation streams using PROSCI methods to catalyse change, PMP & ITIL frameworks to establish best practice and TOGAF to ensure highest standards of quality, execution and delivery.• Directed Program Streams from concept through transition and into operation resulting in a YoY cost saving of $5mUSD. The new platforms enabled customers to provision more cost efficient LoB services and reduced Time to Market for new services• Fostered and managed close relationships with executive business owners to ensure alignment of delivery & business-aligned outcomes, resulting in strong support and empowerment from the customer with a subsequent “very satisfied” rating of 97%• Leading the definition of application architecture and solution design to promote unification and technology convergence across the company• Project managed several Infrastructure and IT Operational projects (circa $3m USD) and also the Cloud Migration project (circa $6m USD)• Driving the PMO deliveries plus risk mitigation across Service Lines. Provided interface between Business Stakeholders and IT• Vendor managed Line of Business Application and Service Providers (IBM, GE, Phillips, Dell, HP, Cerner, Cisco & Oracle)• Planned, coordinated, directed and controlled operations and worked with the support functions across the IT estate to provide high quality support services to ensure efficiency and effectiveness.• Created & executed against an Operating Plan that specifies the services & investment programs that Microsoft will deliver to business units within agreed time, financial & quality goals.

• Led the delivery of Enterprise Consultancy & IT Services worth $25m USD per annum to a portfolio of industry aligned strategic customers.• Customer portfolio profitability increased 25% YoY totalling $16mUSD of additional Revenue• Formed & executed Operational Delivery Plans using Continuous Improvement Frameworks to result in a more mature T function for the customer. Further drove cost efficiencies by implementing AGILE practices across portfolio delivery• Success of key project in the Sultanate of Oman resulted in presentation of awards by the National IT Governing Body• Tasked to improve Microsoft Service Delivery practices by transforming delivery excellence to standardize my best practices across Microsoft Gulf

• Delivered a complex portfolio of Client Services as part of a Managed Services partnership between IBM and Serco worth $272m USD• Implemented Best Practices using ITIL and ISO standards in the public sector and managed an organization of 4 business managers and 80 delivery resources in a TUPE model• Overhauled and renewed business practices via 25 delivery streams that were up to 30 years old to the operational benefit of the council workers resulting in cost efficient services to the constituent metropolitan residents • Established new operational framework and organizational structures• Managed some Offshore and Outsource functions including Service Desk, Incident, Problem & Change Management, SAP Support, DR & Infrastructure support• Chaired Service Reviews & Client forums, Problem Management, CAB & PMO

• Operated a complex Service Desk function in a manufacturing organization running 22 delivery streams in a 24x7 operation servicing 15,000 users• Managing a team of 15 resources, formulated KPs, SLAs & implemented best practice disciplines of ITIL aiming for and achieving ISO20000 in IT Service Management.• Conducted business reviews with senior stakeholders resulting in higher investment in T and a business growth of 15% YoY• Process engineering & document production to underpin the department. • Conducted 3rd party service reviews with business owners & 3rd party vendors, BaaN, HP, Computacenter • Production of Management Information, KPI-s & responsible for meeting SLA targets.

• 1st 2nd 3rd Line Desktop, Server & Field Support for client base of 6000 over 7 domains/offices. • Supporting Microsoft Infrastructure (NT4, Win2000, Exchange, MS-Office, Windows 95/98/2000/XP supported.) • User Training & Education also conducted. • Printer setup / configuration & management, Ethernet cabling, WINS, DNS, DHCP. Hubs, switches & router maintenance, LAN/WAN ISDN, Leased Line Support, • Client/Server software install, configuration & maintenance, predominantly DELL & Compaq hardware.- Excellent Troubleshooting skills. • Some Cisco and 3Com support. WAP systems, Mobile Devices, Palm Support. • Procurement & implement of system solutions to constantly improve working environments.

• Desktop & Server Support for client base of 50,000 • Supporting Microsoft Infrastructure (NT4, Win2000, Exchange, MS-Office, Windows 95/98/2000/XP supported.) • Configuration & management, Ethernet cabling, WINS, DNS, DHCP. Hubs, switches & router maintenance, LAN/WAN ISDN, Leased Line Support, • Client/Server software install, configuration & maintenance, predominantly DELL & Compaq hardware.- Excellent Troubleshooting skills. • Procurement & implement of system solutions to constantly improve working environments.