• I am currently Working with GBM Pakistan (PVT.) Ltd. As Senior Technical Specialist.• I am Good Innovative, creative and problem solving skills. Highly effective in analyzing problems and achieving goals.• Dedicated, hard worker, honest and responsible with willingness to accept challenges.• Commendable organizational, management and coordination skills having strong interpersonal and communication abilities with a proven record of teamwork.

• Meeting with customers and providing them with state of the art technology solutions depending upon their requirements. • To provide the Bill of Quantity (BOQ) of the end-to-end solution. It includes the Network equipments, products from Cisco, and Axis IP Cameras etc.• Responding to customer RFQs and RFPs. • Conducting POCs. • Managing Cisco Servisc Contact Centre to provide support against the SLA’s. • Manage Customer Contract with respect of the terms and conditions agreed by Client.• Provide technical assistance in case of any problem occur in their network within SLA and Scope.• Track record of the entire contract and RMA’s currently being processed or in renewal state.• To create new SLA’s for new clients and renewal for existing clients before gets expired.• To create SLA quote in Cisco and order shred and SmartNet support for client.• To create SLA cost sheet for GBM.

Being a Voice team lead i had responsibility to monitor overall progress / development of my team i was also responsible to look after issues and meeting with team members to resolve them.•Develop and maintain disaster recovery procedures for the network and network resources•Administer user accounts, security access to applications and systems•Administer e-mail, including account creations, deletions, availability, back-up and storage requirements•Administering 3 PRIs for Voice and Data Users.•Providing technical assistance to field as well as on call support engineers in issues like Bandwidth problems, Point to Point and Point to Multi-Point Data and VPN over Internet links, Installation, Configuration & troubleshooting of Routers switches and Access points.

•Provide Technical Solutions / Proposal to Clients as per their Need’s•Deployment of Security, Routing & Switching Projects.•Managing Cisco LAN primary and secondary switches.•Manage Secure WLAN projects with using CISCO Aironet / Linksys Wireless Access point’s.•Provide support and technical expertise to other IT groups.•Configures, tests, and maintains LAN/WAN equipments and related services•Design and manage Network Infrastructure Projects.•Managing / troubleshooting of routers, switches, firewalls and other IT infrastructure equipments deployed in the customer premises.•Configuration of IPSec/GRE VPN’s with using CISCO Security Router, and Firewalls.Projects that completed during during my employment:•Deployed Cisco Pix Firewall at UTI Pakistan to protect network and Provide Site to Multi Site VPN Connectivity with other Regions.•Design and implementation of Network Security in Invisor Securities using Symantec Gateway Security Appliance.•Design and Implementation of Network Infrastructure of Axact Pvt. Ltd.•Deployed Secure WLAN using CISCO Aironet APs at Johnsons & Johnsons Pakistan.•Deployed Secure WLAN at CBM University using NETGEAR WG602 Wireless Access Point.