Technical Support And Deployment Expert
Iran
Provided end-user application support via phone, remote access tools and email.Troubleshoot issues reported by customers and provided solutions.Provided software application training using a variety of delivery methods including web-based and on-site training.Coordinated new customer implementations, providing effective training to maximize the use of the softwareDeveloped training materials for implementation.Documented problems and issues in Knowledge Management System.Created user manual guide for software and hardware. Facilitated problem-solving between end-user and System Group development staff.Participated with System Group development staff in testing new releases of the product.Deployed software solutions in more than 30 companies and organizations as deployment expert and project manager.Installed, administrated and maintained Windows and Linux Operating Systems.Performed hardware and network troubleshooting. Developed and administered Oracle database for the Office Automation Software.Designed, created, tested and implemented triggers, functions, and procedures.Experienced in RMAN backup and recovery and performance tuning.Used Oracle Enterprise Manager to monitor all database activities.Installed, configured and maintained all Microsoft SQL Server databases, including daily maintenance, backup, tuning, migrations, and version upgrades.Experienced in designing and developing databases.Prepared custom scripts for use in crystal reports and Microsoft SSRS