• Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders• Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times• Communicate and maintain trust relationships with shareholders, business partners and authorities• Oversee the company’s financial performance, investments and other business ventures• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance• Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems• Act as the public speaker and public relations representative of the company in ways that strengthen its profile• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

• Develop strategies for business enhancement and development in the region,• Global responsibility (administrative/functional) of the Business Department and achieve desired output (EBITA) for the units and the countries,,,)• Undertake responsibility for new business set ups and ensure effective roll out of new business initiatives & products in timely manner.• Market intelligence activities – continuously scout for new opportunities, new initiatives’ that can be proposed to the clients in an ever changing and competitive environment.• Ensure compliance with the company’s information security policies and procedures applicable to the role• Ensure continuous and sustained business development effort which would help in enhancing the Company profile and Brand image• Supporting local & Global tenders preparation for all diplomatic missions,• Develop and manage annual budgets for the division and perform periodic cost and productivity analyses• Develop complete know how of the business universe e.g. Market Share /• Potential and strategize how to approach and exploit market to achieve the business goal• Develop and manage annual budgets for the division and perform periodic cost and productivity analyses• Leveraging dynamic talents in logistical management, operational procedures, resource forecasting and allocation through effective recruitment, and regulatory compliance with audits to enhance organizational performance, while concurrently innovating and implementing key process improvements to boost efficiency and productivity of my team in different scales and with high end corporate clients.• Demonstrating top-talent skills through negotiation and ensuring a good revenue share is allotted.• Leading through difficult time’s complex situation and ensuring all is handled as per company PP.• Ensuring a high level of security is maintained (data protection, security of premises, cash movement).

• Market intelligence activities – continuously scout for new opportunities, new initiatives’ that can be proposed to the clients in an ever changing and competitive environment.  Ensure compliance with the company’s information security policies and procedures applicable to the role  Ensure continuous and sustained business development effort which would help in enhancing the Company profile and Brand image  Supporting local & Global tenders preparation for all diplomatic Missions ,  Develop and manage annual budgets for the division and perform periodic cost and productivity analyses  Develop complete know how of the business universe e.g. Market Share / Potential and strategize how to approach and exploit market to achieve the business goal• Ensure continuous and sustained business development effort which would help in enhancing the Company profile and Brand image• Supporting local & Global tenders preparation for all diplomatic missions,• Develop and manage annual budgets for the division and perform periodic cost and productivity analyses• Develop complete know how of the business universe e.g. Market Share /• Potential and strategize how to approach and exploit market to achieve the business goal

• Understanding diverse expectations from different clients in various environments and streamlining our operation, • leading the implementation of many pilot projects “biometrics ” and others, • Supporting local & Global tenders preparation for all diplomatic Missions , • Reviewing all operational tasks, providing innovated ideas and implementing a new team structure to ensure productivity efficiency. • Ensuring a high level of security is maintained (data protection, security of premises, cash movement). • Supervising the refurbishment work and ensuring the work went according to the original plan and working under tremendous pressure to achieve the deadline of launch.• Develop and manage annual budgets for the division and perform periodic cost and productivity analyses • Employee Satisfaction for more than 367 staffs in the region,

• Works on objectives and gained expertise to, • Achieve desired output (Financial targets (EBITA) for the region.,)• Understanding diverse expectations from different clients in various environments and streamlining our operation, • leading the implementation of many pilot projects “biometric outsourcing”,, • Supporting tender preparation for all diplomatic Missions ,• Reviewing all operational tasks, providing innovated ideas and implementing a new team structure to ensure productivity efficiency. • Ensuring a high level of security and compliance are maintained (data protection, security of premises, cash movement …).• Supervising the refurbishment work and ensuring the work went according to the original plan and working under tremendous pressure to achieve the deadline of launch.• To enhance business profitability for the region• leading the implementation of many pilot projects “biometrics ” and others,• Supporting local & Global tenders preparation for all diplomatic Missions , • Reviewing all operational tasks, providing innovated ideas and implementing a new team structure to ensure productivity efficiency

VFS Global is a global outsourcing and technology services specialist for diplomatic missions and governments worldwide.

Pre-OpeningEnsuring the Hotel’s quality standards are met being a department trainer andliaising all times with the training manager about Hotel action plan. (IQ-Mysteryguests) and attending executive morning briefings and sharing all guests’feedback via Veos,Driving team to achieve targets by setting monthly goals to each team membersVEOS positive targets, up sell target, in room check in targets as well liaisingwith credit department on credit procedures, being the PMs Champion.Organize monthly meeting with the executive to share the Top defects fromGuestsware, Prepared the MOD manual and also the monthly roster for allexecutives, Helped the Rooms Division Department during the pre-opening stagein recruitments and Organizing monthly departmental meeting and making surethat the team are motivated (Outing, stars of the month and Top performers)Directed Rooms Division in absence of Front Office Manager and other keydepartmental managers in the role of Manager on Duty

Maintain a high standard of appearance, Customer Care and Service whileleading by example and Ensuring that proper training and procedures are inplace to ensure provision of quality servicesMonitoring departmental costs to ensure performance against budget / GOPchallengeConduct monthly Front Office meeting to discuss the Performance of theemployees, hotel revenue and the Guest Satisfaction Tracking Survey. GuestExperience Champion, I Arrive, and Upselling.Overall Guest Satisfaction Index YTD 2009: 92.3/100 (Top 3 EMEA)Peaked as 6th out of 348 hotels in Dubai on Trip Advisor (Feb 2010)Meet with the GM to discuss the STR reports and the competitors set.Strong expertise with Opera PMS set up and configuration

Overlooked a team of Guest Relations Agent and responsible toMaximize the in car check in program, Courtesy Calls & Dunes Presentation.Conducted site inspections regularly and responsible for overseeing dailyoperations as well as preparing daily & weekly forecasts of top VIP’s andensuring that follow up is done accordingly.Making the Roster to the department need daily operation

Being entirely flexible and able to rotate within the different sub departmentsof the Room Division or any other departments of the hotel as assignedBeing fully conversant with all services and facilities offered by the hotelEscorting the guest to their rooms and explaining all services provided by thehotel such as restaurants, fitness center, Spa etcProviding sufficient information regarding sightseeing, museums, shoppingetcHandling guest inquiries in a courteous and efficient manner and report guestcomplaints or problems to supervisor if no immediate solution can be foundand assure follow up with guests