Quality and After Sale Services DirectorApplying Six Sigma Methodology for Mega problem solving.Supplier developer & SQA (Supplier Quality Assurance) expert- Development of seven standard in company such as ISO TS16949 / ISO 9000/ ISO 9001/ ISO 10002 and 10004/ ISO 14000.- Customer protection and customer satisfaction by customer complain investigation or CSI.- reactivity expert and Problem solving based of CFT and 8D and Qc-Story. Throughout my… Show more Quality and After Sale Services DirectorApplying Six Sigma Methodology for Mega problem solving.Supplier developer & SQA (Supplier Quality Assurance) expert- Development of seven standard in company such as ISO TS16949 / ISO 9000/ ISO 9001/ ISO 10002 and 10004/ ISO 14000.- Customer protection and customer satisfaction by customer complain investigation or CSI.- reactivity expert and Problem solving based of CFT and 8D and Qc-Story. Throughout my career, I have successfully managed critical aspects of after-sale services, including containment, car park block, car recall, warranty claims, and warranty cost reduction. By effectively leading cross-functional teams, I have implemented cost reduction initiatives while maintaining the highest level of quality. As a team leader, I foster a collaborative and results-oriented work environment. I am skilled at managing department budgets and allocating resources effectively to achieve quality objectives. I have a strong track record of successfully investigating customer complaints, improving customer satisfaction indices, and implementing quality improvement initiatives. I am passionate about quality and dedicated to promoting a culture of excellence within organizations. Through quality meetings, quality indicators, and the implementation of best practices, I strive to continuously enhance product and service quality. I am a dynamic and seasoned Quality Assurance and Quality Control professional with expertise in problem-solving, team leadership, and cost reduction, I can drive quality improvement and achieve exceptional results in the automotive industry. Show less

During my career, I have acquired extensive experience and expertise in the field of quality management and customer service. I began my journey as a Quality Assistance Manager, where I honed my skills in overseeing quality assurance and quality control divisions. Additionally, I took charge of the After-Sales Service Department, ensuring customer satisfaction and addressing any concerns or complaints.My dedication and proficiency led to my promotion to the role of Quality and… Show more During my career, I have acquired extensive experience and expertise in the field of quality management and customer service. I began my journey as a Quality Assistance Manager, where I honed my skills in overseeing quality assurance and quality control divisions. Additionally, I took charge of the After-Sales Service Department, ensuring customer satisfaction and addressing any concerns or complaints.My dedication and proficiency led to my promotion to the role of Quality and After-Sales Services Director at Avrand Pishro. In this position, I successfully implemented the Six Sigma Methodology to solve complex problems and drive continuous improvement. As a Supplier Developer and Supplier Quality Assurance (SQA) expert, I played a pivotal role in enhancing the company's supplier quality management practices.Recognizing the importance of industry standards, I spearheaded the development of seven standards within the company, including ISO TS16949, ISO 9004, ISO 9001 & 9000, ISO 10002, ISO 10004, and ISO 14000. These standards not only ensured compliance but also contributed to customer protection and satisfaction. By actively investigating customer complaints and employing methods such as Customer Satisfaction Index (CSI), I prioritized customer-centricity and addressed their needs effectively.With a strong focus on efficiency and problem-solving, I became adept at leading Cross-Functional Teams (CFT) and employing methodologies like 8D and QC-Story. This enabled me to tackle challenges with agility and achieve sustainable solutions.After three years of dedicated service, I received a promotion that entrusted me with the responsibilities of overseeing the quality control and after-sales service duties of seven companies within the Riseco Holding. Alongside my quality assurance decision-making duties, I ensured the highest standards of quality and customer satisfaction across these diverse entities. Show less

For 15 years, I had the privilege of working at Irankhodro, the largest car manufacturer in the Middle East. Throughout my tenure, I held various positions within the Quality Assurance Management Department, specifically focusing on customer satisfaction, sales, and after-sales services. During my time at Irankhodro, I spent one year as a Quality Expert, where I honed my expertise in ensuring the highest standards of quality in our products and services. Following that, I… Show more For 15 years, I had the privilege of working at Irankhodro, the largest car manufacturer in the Middle East. Throughout my tenure, I held various positions within the Quality Assurance Management Department, specifically focusing on customer satisfaction, sales, and after-sales services. During my time at Irankhodro, I spent one year as a Quality Expert, where I honed my expertise in ensuring the highest standards of quality in our products and services. Following that, I had the opportunity to lead a section for two years, where I oversaw a team and managed the day-to-day operations related to quality assurance. Additionally, I spent two years as the head of an office, where I was responsible for overseeing a variety of quality-related tasks. For the majority of my career at Irankhodro, approximately ten years, I held the esteemed position of Quality Assurance Manager for Sales and After-sales Services. This role allowed me to play a pivotal role in maintaining the satisfaction of our valued customers. As a Senior Automotive Quality Engineer, my primary duties revolved around :- customer quality - gathering data on customer car defects- analyzing warranty claims and cost data- to identify trends and areas for improvement- root cause analyses of these defects- aiming to identify the underlying issues- implement corrective measures- evaluating and appraising dealers in the field of quality- develop instructions and guidelines to enhance the quality of dealers services- customer car recalls - investigation of car accidents- investigation of customer complaints- ensuring prompt resolution and customer satisfaction- analyzing safety defects within our dealer network- as well as breakdowns in car defects- monitoring customer indicators- track and improve performance metrics related to customer satisfaction- reducing warranty costs- achieving a reduction in PPM defects- design quality plans to promote overall quality improvement-MS Office Show less