Hamill M. Email & Phone Number

Manila, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Allianz PNB Life - Full-Time Consultant under Operations - Organization Management◙ Change Manager for MS O365, Allianz Standard for Information and Document Management (ASIDM), Cultural Transformation◙ Provide consultancy service for all Business Units that can be supported by O365 Applications or Jira ◙ Provide O365 training to all FTE, FTC

◙ Performance Tester for MBAII ◙ Jira Administrator

National Capital Region, Philippines

◙ Analyze business processes, gather requirements, and design workflow◙ Create reports needed by stakeholders (eg. Status Reports)◙ JIRA Administrator ◙ Setup Service Managament for Operations, HR, and Dev&Tech◙ Transition the team to an Agile Development environment ◙ Worked with stakeholder to drive decision point and resolution◙ Conducted JIRA Training for Business Unit Heads◙ Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.◙ Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.◙ Involved with the testing to confirm acceptance criteria was met◙ Admin task: Communicates with the HRBP concerning Dev & Tech employee's timecard and pay concerns.

Makati, National Capital Region, Philippines

◙ Worked on 2 projects. Online Loan Application (OLA) and TELESCOOP Flutter-Based Mobile Application◙ Analyze business processes, gather requirements, and design webpage workflow◙ Created the UI for all personas with interactive wireframe ◙ Help with the front-end development using (HTML, CSS, JS) ◙ Manage the timecard for fellow interns ◙ Create reports needed by stakeholders (eg. Status Reports)◙ Facilitate product demo ◙ Administer organization of tools (JIRA, Confluence, Teams) ◙ Transition the team to an Agile Development environment ◙ Worked with stakeholder to drive decision point and resolution◙ Manage a team of 15 virtually ◙ Conducted Product Training for TELESCOOP employees ◙ Create documents needed by the organization (UAT, Roadmap, User Manual, etc.) ◙ Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.◙ Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.◙ Involved with the testing to confirm acceptance criteria was met

Makati, National Capital Region, Philippines

█ Business Unit: Major Accounts Services (MAS) - Technical Services◙ The majority of the workload is assisting clients with their standard and custom reports.◙ Train new hires on workflow automation and other best practices in tech services◙ Plus responsibilities from the previous role.

Makati, National Capital Region, Philippines

█ Business unit: Major Accounts Services (MAS) - Technical Services◙ Provided technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP-supported applications or products. Support the end-users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stayed current with emerging technology and trends in order to provide technical support for product roll-outs and/or existing offerings.

Muntinlupa City, National Capital Region, Philippines

█ Account: Anthem Blue Cross and Blue Shield BCBS◙ Verification of users and practitioners information on the mainframe ◙ Assist with web account issues ( eg. Registration, Password Reset, Troubleshooting, Bugs, etc) ◙Walkthrough with the website navigation, how to's, etc

Ncr - National Capital Region, Philippines

█ Account: Hotwire.com

Ncr - National Capital Region, Philippines

█ Account: AT&T Receivables Management/ Collections ◙ Assisted customers with processing payments, setting up payment arrangements, bill inquiries, and disputes, technical issues and troubleshooting, etc.

Bachelor Of Science - Bs, Computer Engineering

Education record