 Primary point of contact for all our clients and team members. Effectively communicate with the project management team and all key stakeholders. Responsible for planning, leading, organizing and innovating Agile project teams through the software development lifecycle. Accountable for all accounts to be on-time, on budget with high quality software project deliveries. Develop and maintain all project artifacts including project charters, status reports, project plans, issue logs and change orders. Conduct Agile ceremonies including daily standup, Sprint planning, Retrospectives and Sprint Demos. Break projects down into actionable items. Manage and track progress of task and the dependencies. Optimized my team’s on boarding experience and project collaboration, by providing full visibility and control from project planning to execution, while safeguarding our clients data.Career Highlights: Designed, developed and managed one of the largest Apple software applications for Daikin:― Kept track of every detail and every task to ensure all elements are in place on launch day;― Designed a new solution that enabled us to do more accurately, thereby decreasing our cost Managed all workloads and reprioritized projects based on team capacity and business objectives.― Created intuitive templates to standardize project process across the organization, decreasing repetitive work to save time.― Designed custom workflows for unique project needs to avoid unnecessary or irrelevant actions Certified in Microsoft DevOps Practices and Principles

Second Life Mac works with public schools, private schools and businesses in all 50 states whom seek value for their end of life or used smartphone, tablet, computer & Laptop equipment. Our clients need three things: maximum value for the equipment, the highest level of security with their data and for the process to be streamlined and simplified.* Responsible for the growth of new business partners and the Procurement of Apple devices by providing maximum return on investments.* Account/Market forecasting and pipeline management. This role provides input to CEO with regards to product, marketing, sales and operational requirements for building our business* Managed a team of individuals generating over 10+ Million in purchasing.

Implementation of Major Technology within Oil & Gas firm.Responsibilities included:•Adoption of ticketing based program plans including change management governance.•New product planning including scope, architecture, and costing.•Project Management including scheduling, project documentation, and coordination with subcontractors and internal groups to test, deploy, and support products after go-live.

Title: Senior Program ManagerCompany: Tangoe Inc.Location: Austin, TXTime period: Sep 2008–May 2018Description• Spearheading of the Shared Services Department in the areas of recycling, procurement, logistics, automation, and special projects, while preparing reports and presentations for the senior management• Hands-on supervision to a team of 14 employees, in charge of providing effective support to Tangoe catalogs for customers and more than 70 integrated accounts with over 900,000 lines of service• Administration of all stakeholders, as well as process flow setup and project toward efficient completion and transition• Strategic oversight of performance enhancement initiatives to a team through proper coaching, counseling, and management of direct reports• Instrumental role behind the successful design, development, and oversight of the following:― A new 10,000 sq. ft. logistics center for stage cellular devices;― An automation program that allows the company to send new activations, deactivations, suspends, and upgrade requests to wireless carriers through creation and utilization of APIs submissions with ATT, Verizon, and Sprint, which significantly generated savings of over $100K yearly; and― Tangoe MobileRenew Recycling Program, producing over $1M yearly in added revenue• Recognition from clients for consistently attaining goals, as well as from managers for outstanding work performance, thus resulting to promotions• Expert management of over 70 corporate accounts and maintenance of green customer satisfaction (CSAT) status• Pivotal role in publishing a buyback and recycling article on Articulate Communications

• Development and institution of process of company’s services involving departmental and high-caliber teams responsible for the delivery of new and existing projects• Full responsibility for the strategic planning and management of schedules, as well as keen oversight of budget and spending• Structuring of complex and multi-departmental strategies for the development and execution of organized strategic goals• Close interface with senior internal and external personnel• Administration of work performance of subordinate project and program management team; assignement of individual responsibilities; identification of appropriate resource; and generation of schedules toward timely completion of projects• Expert oversight to the design and implementation of the newest corporate communication vehicle, The ASC Toolkit• Substantial contribution to AMA Business Writing Workshop

Account Manager advocated for all customer support activities serving our highest revenue generating Hotel and Casino customers. Offers one point of resolution to program administrators of these accounts. Coordinates and resolves A/R issues. Develops and delivers projects on time and with great success. National responsibility for account with local presence at account headquarters location. This position is accountable for the account’s total satisfaction with service, but it may utilize other resources within Sprint Nextel to resolve problems, respond to requests, and implement solutions.Achievements Very instrumental on start-up implementation within my accounts as well as handling various training needs.Highly proficient in Ensemble, Word, Access, Excel, Business Objects and Adobe Acrobat. Manages SCS request and research for over 100 Strategic Care customers. Nextel Circles of Excellence (2003)

Major Accounts Program Manager (Inside/Outside Sales)Directed the design, development and delivery of cost effective solutions to support Applied Materials key accounts. Coordinated workflow, oversaw related purchasing and inventory control functions and managed customer relations. Served as liaison to facilitate new product introduction. Managed a team of 12.Achievements Negotiated, won and completed $10 million contract. Generated over $5 million in new business in less than 1 year. Collected $3 million in unpaid and overdue invoices. Saved in excess of $1 million in labor and on site support by rewriting DMR/RMA process.

Senior Technician/Trainer, New Product SupportPromoted to lead a cross-functional team of technicians and inspectors responsible for identifying and rectifying defects in new products developed. Scope of responsibility included workflow planning, strategy design, field operations, status reporting/tracking and budget control. Served as primary engineering interface to diverse customer base for gas station beta site installs.Achievements Instrumental in $30 million revenue gain through design and support of the Mobil Speedpass project. Received awards for Implementation of the Mobil Speed pass project. Introduced status-reporting technique to track and resolve technical issues in a timely manner.Help Desk Supervisor / TrainerMaintained multi-function fueling point control and card processing system applications. Analyzed, tested and resolved system failures and network communication errors. Provided technical training and support to field staff. Additionally, planned and implemented training of development programs for up to 400 employees.Achievements Developed and implemented standardized training manuals for Fortune 500 Company with strict adherence to ISO 9000 regulations. Increased staff productivity, quality, and product knowledge. Managed a department, which handled more than 4,000 calls a day while maintaining a low call time percentage.