Hamilton Jimenez Vasquez Email & Phone Number

Riverview, Florida, United States

Tampa, Florida, United States

Managed access and permissions for humans and functional accounts from different domains across multiple systems and applications. Performed a great diversity of tasks such as User Onboarding Process, Account Restorations, Terminations, Change Management, Network Folders Access, Security Groups Management, Shared Mailboxes and Distribution Lists Management, Service Accounts, Privileged Access Management (PAM) and more. Strong working knowledge of SailPoint, CyberArk, Workday, ServiceNow, Powershell, Intune, Bash, Exchange and Unix Access.Ensured that any given identity has access to the right resources (applications, databases, networks, etc.)Incident management associated with security groups, roles-based access (RBAC) and entitlements and Privileged Access Management (PAM). Ran weekly reports using tools such as Microsoft Access, Powershell and Excel. Ran bulky requests to update user’s permissions to systems, conditions and access to network drives using Powershell scripts and bash scripts.Updated documentation and coached coworkers. Acted as a point of contact for escalations and general queries related to requests and procedures. Identified opportunities to improve service and support operational processes and assisted other teams to deliver optimal access management.Provided assistance between various teams to aid in queue management.

Riverview, Florida, United States

Managed access and permissions for more than 12k users including computers and servers from one Forest and three Domains across the globe. Performed a great diversity of tasks such as Account Restorations, Terminations, Change Management, Email Configuration, Network Folders Access, Security Groups Management, Shared Mailboxes and Distribution Lists Management, Service Accounts and more. Experience with Tivoli, CyberArk, Workday, ServiceNow and Exchange.Managed various applications across different Systems such as SAP FieldGlass, SAP RBAC, SAP IBP, OIS, Azure, CyberArk, Maximo, PCMS, Kofax, SiteHawk and BOBJ.SAP ECC and 4HANA user role and authorization management. SAP system security and compliance with SAP security role redesign. Updated and maintained documentation of more than 50 different procedures. Coached new personnel. Worked for the project Passwordless for more than 500 remote users. The company changed the authentication method in favor of a new method with Microsoft Authenticator where I created the documentation, guided and trained the end users.

5440 Mariner St Ste 211, Tampa, Fl 33609

Professional Support Tier 1 and Tier 2. Managed and maintained a 20+ mixed server environment (Windows, Linux, Unix) ensuring 99.9 or better uptime. 300+ devices. 200+ end-users with a mixed environment (Windows 10 and Linux Ubuntu 18.04). Provided exceptional technical support for Microsoft O365 including online services, email configuration, account-data migration, data management in Excel, troubleshooting and licenses assignment.Evaluated, monitored and enhanced IT infrastructure with an emphasis on availability, security, data confidentiality and system integrity. Installed, Documented and upgraded Hardware and Software Systems on routers, switches, servers and PCs, including the proper RAID configuration when applied. Follow SOPs for the installation and configuration of new Servers and PCs. Created, managed Profiles and Roles on Active Directory for Windows Server 2012 and 2016, constantly resetting passwords and unlocking accounts. Conducted inventory on iTOP of any Hardware in General. Managed Vicidial System, including the creation of new accounts, set permissions, deactivation of retired accounts and more. Configured Mobile Devices with Android or iOS to operate with the monitoring-track-call of Vicidial System. Monitored on Zabbix Monitoring System the functionality of Programs, Procedures, Routers, Switches, UPS, Air Rack Units, Temperature Modulators and Websites. Remote Desktop Support. Created Database Replications and helped end-users to create queries reports on the Databases using MySQL and MySQL Workbench. Keep track of the transfer of the common installation files on Remote servers by transferring files using a secure protocol SFTP on Windows and Linux for files sharing. Performed daily morning tasks by doing a visual inspection on Hardware and running automated Scripts on Software to assure that all Systems are up and working properly fine before the end users start doing the job.

1551 South Carolina 9, Lancaster, Sc 29720

Performed maintenance, follow SOPs thoroughly and fixed mechanical issues relates with the complex with high-end technology GNAT and GART machines for assembling parts of AA batteries, ensuring the machines were running 24/7 and reported mayor technical problems. Promoted to GART Department due good analysis and handy skills. Contributed with great resolutions during several meetings to discuss a daily action plan, reported issues and emphasized the safety policies.

701 Industrial Drive, Monroe, Nc 28110

Performed different daily tasks in the Manufactory-Assembly Areas using more than twelve machines including the complex with high-end technology Router Machine. Managed the processes of cutting, shaping, sanding and packing of wood panels, doors and cabinets. Transported heavy wood panels using a Forklift. Translated commands for people who doesn’t understand English language. Contributed with several ideas that enhanced employee’s labors and supplied ideas on how to take more advantage of the work-space.

Dominican Republic,

Experienced in identifying and resolving critical defects. Delivered successfully Software applications through comprehensive testing of complex Systems such as Customer Relationship Management (CRM), Order Management System (OMS) and Ensemble using both Automation and Manual Testing methods while ensuring the continuation and enhancements of the stability during the System Regression using different types of methodologies such as Agile and Waterfall. Performed the analysis of Impacts of the client requirements assessment documents and CR documents. Developed and executed comprehensive test plans and test cases for various complex Software Systems, reporting and tracking Software defects.Collaborated with development teams to identify and resolve critical defects. Successfully performed the full Regression Testing, analyzed requirements documentation and updated test plan and test cases accordally. Excelled in finding, documenting and reporting bugs, errors and flaws using HP Quality Center and Test Director. Constantly improved documentation of testing practices to enhance their repeatability for the regression process. Consistently recognized for excellent problem-solving and analytical skills by developers and supervisors. Supported documentation for testing tools and end-user training and junior testers.Worked in several projects performing the role of leader for a small team. Mentored junior testers.

Dominican Republic

Provided hardware/software installation and network maintenance. Resolved desktop support issues. Performed a high skilled maintenance for Computers, Laptops, Network Printers, Scanners, Fax machines and Mobile Devices, including Network Support as well. Resolved many common Desktop Support issues personally, by phone and using third party’s remote desktop applications. Performed off hour’s remote support by phone. Created and managed User Control Accounts using Active Directory and similar tools. Supported and managed Microsoft Outlook and Network applications. Managed BBX Systems and helped on the creation of the payroll every fortnight. Performed a successfully daily and weekly magnetic-tape backup server.

Dominican Republic

Managed several Insurances Accounts, performed changes in the coverage and plans resulting in benefits for our clients. Resolved the authorization of several critical medical evaluations with a sense of urgency. Contacting customers for follow-ups and or giving insurance quotes. Reviewed insurance policies and procedures. Represented the company as external agent in different establishments such as well-known malls, big enterprises and some popular events.

Dominican Republic

Managed a high-volume workload within a deadline-driven environment sending costumer’s messages to Beepers and performing charges using costumer’s Credit Cards information to adjust their phone bill. Constantly recognized for always been initiative, enthusiasm, tenacity, persuasiveness and intense customer focus. Voluntary to show how the system works to new trainees.

Bachelor'S Degree, Information Technology, 8.5

Activities and Societies: Participated in several swimming competitionProgramming in several core languages such as C+, Fortran, RPG.

High School, Mathematics And Computer Science, High School Diploma

Activities and Societies: Debate teamSpecialization in Mathematics, Physics and Computer science.