* Global support increased by 25% on Microsoft Office 365, Teams, Sharepoint, and Jira.* Providing technical help on AV, conference rooms, and VOIP decreasing hardware and user error by 25%.* Integrate EzInventory with AzureAD for user provisioning increasing the speed by 30% for updating assets.* Setup and manage shared folders and network drives for faster file access and collaboration of teams, increasing productivity by 15%.

Taking care of Elders while I have time and make a difference to the community.

* Diagnosed network configuration error preventing 1200-computer rollout, contributing to a 40% reduction in the expected completion time.* Wrote scripts in Python and Bash to automate changes on User Access Privilege and pushing updates on Mosyle MDM (Mobile Device Management). This helped the team by saving time and reducing the chance of making errors by 25%, and provides an audit trail.* Configured Cisco Meraki switches and firewall according to guidelines to support new office location; completed task before deadline by 15%.* Onboarded 100 new users within two weeks while verifying credentials on users’ devices successfully by creating MDM profiles and reviewing deployment logs.

Took Bootcamp for programming for educational boost

* Collecting and analyzing data related to vulnerabilities: Set up and install software applications and programs to address vulnerabilities through patching, hence decreasing the vulnerabilities of the organization by 10%.* Manage Active Directory responsibilities, which include creating and modifying over 500 accounts, along with configuring and assigning PKI certificates and tokens.* Evaluate trends in resolving issues and develop process improvements to enhance Service Level Agreements(SLA) by 10%.* Maintain compliance with government security requirements, both classified and unclassified, while overseeing network compliance for more than 500 assets.* Ensure the execution and enforcement of security policies and procedures, including network scanning and testing.* Collaborated with finance and human resources on projects related to IT cybersecurity and operations.Provision 10 laptops, VOIP, and authorized equipment for new employees each week by configuring and setting up the necessary components.* Install, configure, and update servers and related hardware in accordance with established guidelines..* Create and uphold Standard Operating Procedure (SOPs) for security measures and best practices, ensuring their ongoing development and maintenance.* Identify the underlying causes of both hardware and software problems through diagnostic processes.

• Provided training and evaluated new hires as well as providing feedback to our CEO.• Drafted schedules and managed weekly meetings on continuous process improvement and sustainability.• Interact closely with colleagues and customers to establish a friendly work environment• Responsible for building customer relations early on in the process to instill confidence in our service.