Ecommerce Manager
Toronto, On
- Led the conception, development, and execution of all activities related to the transition from brick and mortar to online retailer.- Researched and selected service providers for the eCommerce platform, payments, and shipping.- Created processes for all day-to-day operations, including customer service, order fulfillment, packing, shipping, and the importation of products.- Responded to customers and built relationships with them.- Supervised a team of 8 - 10 employees… Show more - Led the conception, development, and execution of all activities related to the transition from brick and mortar to online retailer.- Researched and selected service providers for the eCommerce platform, payments, and shipping.- Created processes for all day-to-day operations, including customer service, order fulfillment, packing, shipping, and the importation of products.- Responded to customers and built relationships with them.- Supervised a team of 8 - 10 employees, including designers, photo editors, product writers, interns, front-end developers, customer service representatives, stylists, models, and photographers.- Conducted art-directed photoshoots for style stories and product photography.- Created content and design for weekly newsletter.- Designed UI for online store, editorial layouts, google advertisements, site banners, and email banners.- Produced weekly and monthly performance reports based on analytics. Show less