Britt Hamilton Email & Phone Number

Atlanta, Ga, Us

•Harvesting, parsing, and processing data from various provider sites•Importing (into SQL) and engaging with submitted direct source data files in many formats•Methodically employing disciplined QA skills to review post-processed data for accuracy and integrity•Implementing efficient methods to acquire data; working with internal tech resources when necessary to implement new solutions•Collaborating closely with Client Operations and Data Development teams using excellent verbal and written communication

•Effectively managed and processed client data for accurate and on-time delivery for multiple concurring projects•Completed QA reviews and lead data issue resolution•Applied client feedback to investigate and coordinate meaningful data solutions•Collaborated directly with Account Managers and Data Operations teams to implement client-initiated data changes; occasional direct client interaction regarding data updates and issues•Identified, assessed, and assisted with process improvements and documentation of processes and procedures•Enhanced CRM adoption and usability; CRM administration

•Successfully coordinated project scope, budget, hours, and scheduling for approximately $500K in revenue of cyber vulnerability risk assessment programs without billing or schedule overages; project manager for primary internal task management resource•Published multiple whitepapers educating clients about best practices and innovative applications of CRM resources within the utilities industry•Designed and developed industry leading cyber-security and utility infrastructure training programs •Analyzed data for legal and regulatory compliance while collaborating with team to engineer meaningful solutions•Developed and executed QA reviews of policy and procedure documents or additional technical writing projects

• Enabled high accuracy insight through effectively managing CRM data integrity• Generated targeted customer leads through custom SQL queries of CRM database• Provided a consistent, quality experience for customers through thorough registration communication and coordination• Generated client growth through research driven social media marketing and by mining market data

• Researched tax law to provide leadership with awareness of changes affecting payments and returns• Analyzed and prepared data for tax returns using Excel, Vertex, ZipSales, and AS/400 software • Configured custom solutions for thousands of reporting jurisdictions across 39 states• Trusted with confidential and highly sensitive financial information

• Provided excellent customer service by successfully employing conflict resolution skills in challenging situations• Facilitated a full range of financial transactions for customers in a highly professional and friendly manner• Maintained a balanced office till at all times, balanced the ATM weekly, investigated and adjudicated any discrepancies

• Retained customers by successfully resolving conflicts• Protected assets by upholding company policies• Bookkeeping and price coordination for entire store as needed• Demonstrated strong leadership of fellow team members