- Data center monitoring and disaster recovery for one of the largest employers in Cincinnati.- Assisting in regular system maintenance and patching. - Provided level 2 client support for server, desktop, clinical, business, and network applications support. Assisted with level 3 requests requiring complex problem determination and analysis. - Worked with various ticketing systems, including CA Service Desk, Cherwell, and Service Now across Incident, Change, and Knowledge Management, as well as template creation, data analysis on team metrics, application management, and QA testing. - Assist in recommending and developing process improvements and documented standards utilizing knowledge of account provisioning, network structure, operating systems, server hardware, application software, and advanced end client configurations. - Utilize advanced knowledge of over 200 complex, high-risk applications, many unique to Healthcare for customers at over 200 off-campus locations. This position is part of a 120,000 call volume Computer Helpdesk Support Center. Consistently a top performer on my team. - Assisted in training new team members and admin for the knowledge documentation for all IS services. - Assisted in several Project Management and Rollouts for several Projects including Service Now and Microsoft services.- Promoted 4 times since being hired. Computer Operations Analyst > Help Desk Engineer > Lead Help Desk Engineer > Applications Analyst

• Customized and built systems for home and virtual music studio use. • Upgraded, installed, and repaired Windows XP, Vista and Windows 7 OS. • Performed diagnosis and repair for system software and hardware for PCs, laptops and mobile devices to troubleshoot problems and improve speed, efficiency and graphic support. • Designed and updated websites using HTML 4 and JavaScript and provided ongoing support to maintain the site.

Reviewed, analyzed, and modified property valuation documents nationwide for U.S. Bank Lending Support Services. Performed detail oriented quality control and basic real estate appraisal review. Determine adequacy, completeness, compliance and risk of appraisal for real estate lending and REO purposes. Requested revisions from appraiser to meet compliance and address risk issues or escalated for licensed review or higher level products as needed.

Processed incoming foreclosure sales notifications.Ordered property appraisals from Freddie Mac, VA and private entities. Maintained database for foreclosure sales.Ordered equity review for consumer and junior property loans.Reported sales to investors.Ordered interior inspections.Ordered pre-sale review.

Serve on the Advisory Board for Leblond Club as Fit for Life ChairAssist with Education programmingTaught mini classes in cooking and technology

Review title work to prepare real property legal descriptions to meet engineer guidelines.Review file history and prepare pleadings to defeat defenses to foreclosure.Update client servicing websites of impending sheriff sales.Actively supported 20 attorneys by working approximately 90 files per day.

Tutored mostly at-risk learners in English, Biology & Math. Private sessions to improve ACT scores to meet NCAA guidelines.

Created, maintained and organized charts for neuro-oncology trials and practice.Maintained and organized MRI, CT, and X-Rays for clinic and scholarly review. Provided additional services as needed for other staff.

Assisted Master’s level students with developing research design for thesis.Assisted with data analysis of student and faculty research using Excel, SPSS and SAS.Tutored students in statistics and data analysis.Assisted with curriculum and teaching of undergraduate courses in Speech Science and Research Design.Performed and assisted in behavioral and molecular research procedures.Assisted in literature review for grant proposal.

Assisted attorney in legal matters by preparing legal documents, maintaining client files, interviewing clients, and reviewing medical and legal research.Performed administrative duties including bookkeeping, updating clients, drafting correspondence, and scheduling meetings, hearings, and trials.Designed, published and administered the business website using HTML.Created MS Office mail merge documents and database for popular pleadings and correspondence, increasing the office efficiency.

Active in admissions process by assisting with correspondence, processing applications, recruitment events and interview process.Assisted with general operations of the school through bookkeeping and maintaining student records.