A highly focused and strategic hospitality General Manager who continues to drive business growth and profitability by building and leading teams to constantly deliver exceptional customer experiences.Strategic leadership abilities, gained in high profile service and board environments, with significant experience in the leisure, hospitality, golf & spa, and conference sector.Passionate, motivated, versatile and energetic , a self-starter who has worked at every level in the industry and who thrives under pressure and challenging situations. A customer centric thinker who focuses on delivering excellence in customer service through a totally focused and committed team. Specialties* Strategic planning* Financial and P & L planning* New openings incl spatial planning* Operational excellence* Manpower planning* Human resources and people development* Revenue management* Sales & Marketing strategy and planning* Golf Tournaments strategy* Procurement & cost control* Corporate & stakeholder communications* FF&E and OS&E* Customer relationship management* Customer service and experienceKey skills include strategic planning and management through to implementation – delivering a fresh brand experience, improving internal & external communications, whilst ensuring overall business objectives are met.