With a CV/Resume that the London Times described as “takes some beating”, Hamish Taylor progressed from academic scholarships and sporting success to become a multi award-winning CEO. His career has taken him from fast track promotion through International consumer goods giant Procter and Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of the channel tunnel railway Eurostar, and then CEO of Sainsbury’s Bank ... all before he was 40!In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things – Hamish has received multiple scholarships and business awards in the USA, UK and overseas.As the “non-airline” guy going into an airline, the “non-banker” running a bank and the “non-railwayman” running a railway, Hamish focused on growth and innovation by putting the customer at the core of all activities.Today, Hamish is in huge demand from world leading businesses/organisations, business schools, and even Governments around the world. Hamish’s customer centric and innovation messages have provided inspiration for those at the forefront of the digital age, established organisations competing in today’s rapidly changing world and teams and individuals looking to create more influence inside the organisation (ie where the customers are “internal”).In the past 5 years alone, he has worked in over 300 organisations in 48 countries and he is widely recognised as one of the world’s leading experts on “Growth/Innovation”, “Brand Management” and, more particularly, “how to put your customer at the centre of your activities”.The power of Hamish’s message comes from real stories from a guy who has done it himself in a number of different environments.His energetic, humorous and, most of all, highly practical presentations and workshops give audiences both the inspiration and tools to create their own breakthroughs. More recently, Hamish has been busy with Keynotes, workshops and moderating from his online studio. In addition to Customer, Innovation and Leadership, a current favourite topic is “Accelerating from a crisis or economic downturn” – based on his experiences at P&G, BA, Eurostar and Sainsbury’s Bank.The Inspired Leaders Network gave Hamish the title of “master thief” based on his track record of taking ideas from one environment for use in another (from yacht designers for beds in aeroplanes, to Disney for airport queuing, and Rugby referees for risk and compliance management).