Hamish Venmore Email & Phone Number

Christchurch, Canterbury, New Zealand

• Contribute to the delivery of a world-class service support facility that provides timely, effective, and professional education and support to all our users.
• Effectively analyse and triage tickets to help prioritise issues as they come in and ensure they are routed to the correct escalated resource as required.
• Effectively capture customer interactions in our Customer Relation Management System (CRM).
• Assist in the creation of Self-Help content such as quick start guides, learning paths, and On-Demand Training materials.
• Seek opportunities to improve processes and, where appropriate, design solutions and champion their adoption.
• Collaborate with the escalated technical staff, sales, and development teams to establish suitable service levels for Seequent's internal staff and customers.

Christchurch, Canterbury, New Zealand

• Interact with customers to provide and process information in response to inquiries, concerns,and requests about products and services;
• Gather customer information and determine issues by evaluating and analyzing the symptoms;
• Diagnose and resolve technical and software issues involving internet connectivity, loginproblems and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;

New Zealand

Meeting sales targets.Meeting NPS requirements.Responded positively to an opportunity to join an experimental team delivering Digital Service. Achieved significantly higher customer satisfaction levels with the team taking a sales-based approach while providing accessible and tailored support.Team success generated growth from 5 to 15 people.