Hamish Carr Email & Phone Number

Wellington & Wairarapa, New Zealand

Management Consultant and Change Director working across NZ Organisations and Services Providers. Focus on New Business Models, Business Cases, Broad Transformation, Director of Digital Delivery.Housing NZ - Digital Channels and Change Programme Manager (Stage 1)NZ Post - Transformation Director for Digital Acceleration and New Business ModelIRD - Head of Customer Experience for Business Transformation

Auckland, New Zealand & Wellington, New Zealand

A consulting role at IAG, leading and helping the organisation identify and unlock transformational activities, to increasingly grow value for customers, staff and stakeholders.Day-to-day, this means working with the IAG NZ Executive Leadership Team and Senior Managers to determine the best approach to various innovation, customer focus, business change and productivity initiatives for IAG NZ, drawing from a range of experiences and resources. The role consults across all Business Units, Partners and Customer Segments, to help the drive service user centered design and development of the work, with a bias towards supporting various leadership teams in NZ to execute effectively and realise benefits- Productivity- New Business Models- Innovation and Customer Engagement- Claims Service Excellence

Auckland (3 Days), Wellington (2 Days)

Programme Director working across the Organisation, leading out our IAG enterprise Digital Transformation Portfolio agenda- Engaged customers and online Accounts- Channel establishment - Right Channeling and Business Adoption- Product to market- Digital Marketing- Digital Sales- SME and Consumer focus- Bank and Broker distribution channels and servicesWorking fast and furious with a fantastic team as part of the business, to help IAG change the way we transform, the way we work using lean approaches, while delivering great and usable services people want.

Auckland (3 Days), Wellington (2 Days)

Attributes in this role: Digital Transformation | Customer Centricity | Programme Mgmt | Business Case | PMO & Project Governance | Business Strategy | Strategic Partnering | Organisational Change | Led the delivery of the IAG Direct Insurance Digital Transformation Programme. The key objectives to deliver business benefits, driving growth and retention through relevant, engaging and customer centric experiences - across new Mobile App(s) for State, AMI and NAC Brands, and the One Direct Insurance Web channels. (www.state.co.nz and www.ami.co.nz) To support the products and enhanced customer channels, the Transformation will deliver a new Digital Operating Model for IAG Direct Insurance - i.e. establishing Digital into the business as a capability, in partnership with Technology Services.Parallel work streams, IAG staff and multi-vendor delivered. Currently in-flight.....• Business Model, Change and Go-To-Market – IAG Business, PMO, marketing and contract resource• Digital Products & CRO: State and AMI – Digital enablement of Home, Contents, Vehicle Insurance Products - IAG product and development teams• Web Channel: State, AMI, NAC – IAG development• Mobile Channel: State and AMI - Design by Alphero Ltd, joint IAG / Alphero delivery• Enterprise Capability for Digital - Identity and Content Management• Integration Platform (Mulesoft) and services – IAG development• IAG legacy insurance systems change – IAG development, EIS• Testing and Release – IAG, Trustwave, Equinox ITCirca 100 resource and 2 year Transformation Delivery

Auckland, New Zealand

Managed the closure of the State Store branches as part of the Customer Delivery Team, writing the initial Business Case through to management of logistics of store closures, technology discontinuation, customer communications and redeployment of affected staff.The State Stores Project won the Annual Heroes "Project / Team of the year award" for Direct Insurance 2014.In November 2014, commenced the Business Case for the DI Digital Transformation, leading through to Programme mobilisation.

Wellington & Wairarapa, New Zealand

Attributes in this role: Digital Transformation | Customer Advocacy | Programme Mgmt | Business Case | Product and Channel Development | Strategic Partnering | Operational Readiness & HandoverProgramme Manager for the Mobile Experience / ESB Programme at New Zealand Racing Board. Key objectives achieved include increasing customer acquisition, retention and overall betting turnover through enhanced customer experiences across new digital channels. As part of 're-Architect IT Transformation', new agile computing IAAS and enterprise service bus (ESB) were developed to provide the technology flexibility necessary, to support the Business agility goals.I managed the parallel delivery of multiple simultaneous projects and Partners, finally culminating in the launch of the new TAB Mobile App to market utilising new capability for NZRB including;• Launch of new TAB Mobile App and Digital Channel -Design by Alphero, Developed by Certus• Business Change and Go-To-Market – Internal Marketing and Contract resource• Operational Readiness & Handover – Programme and Internal Technology Operations• Enterprise Services Bus (ESB) – delivered by Integration Works• Changes to NZRB Betting platform and legacy systems – Internal development• Infrastructure as a Service (IAAS) – delivered by Gen-I and Reverra• Overall Testing and Release – PlanIT, contract and internal resourceAverage 50-60 resource over a 14 month timeframe

Wellington & Wairarapa, New Zealand

Attributes in this role: Business Case | Police Enterprises Services - Platform and Operations | Service Design - Back / Front Office | Strategic Partnering |

Wellington & Wairarapa, New Zealand

Attributes in this role: Banking Transformation | Operational Risk Management | Project Mgmt | Enterprise System Testing | Rescue / War Room | Environment and Release ManagementRescue and Release Management: Within very tight timeframes, managed a focussed 'war room' team to bring together circa 150 systems / environments, required as part of overall End-End and UAT Test Cycles for the New Zealand Simplification (NZS) Programme. Lead the team that then managed daily test / data cycle execution, across geography, teams and systems. The Release Management was a very complex, pressured delivery, only achieved through managing a rewarding camaraderie and culture across teams.Business Risk Resolution and Acceptance: On behalf of the Programme Director and Chief Risk Officer, supported the sign-off for the NZS go-live, through the resolution of agreed ‘risk problem statements’ across NZ and Australian Risk General Management stakeholders. Relationship management, focus on key issues and empowering teams to resolve problems was the key to success

Wellington & Wairarapa, New Zealand

Attributes in this role: Organisational Transformation | Stakeholder Mgmt | Project Mgmt | Business Change | New Desktop and Migration | Email Migration | Partner Management & ProcurementSenior Project Manager, working to the DIA '321' Programme Director. 321 = Large scale Organisational transformation - 3 Government Organisations (National Library, DIA, National Archives), transformed into one evolved organisationManaged the full users' desktop and email migration for all National Library and New Zealand Archives staff to the Department of Internal Affairs. This required a new email platform and desktop design and build, application consolidation and packaging, testing and site-by-site rollout and support.Full responsibility from requirements though to RFP and vendor selection, business impact assessment and change, through to user migration and communications.Very challenging timeframes, multiple stakeholders, significant no. of applications and complex security needs

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Bachelor Of Commerce (B.Com.), Economics And Information Sciences, First Class Honours

Graduated with B.COM First Class Honours in Information Science and Economics.

Education record