Hamish Fraser Email & Phone Number

Bellshill

• In December 2017, I assumed the role of Managing Director of NVT Group.In this role I will be responsible for overseeing the day to day running of NVT Group, leading the business from the front and making sure that NVT.
• Planning and implementing the long term strategy of the businesses in conjunction with the board
• Providing business expertise, ambition and drive which will facilitate overall business growth and profitability
• Providing overall service excellence to our client base and ensuring that customer service is at the forefront of our growth plans
• Also ensuring that NVT Group is a technology innovator, with a solutions set which best meets the needs of our customers and prospective customers
• Analysing opportunities for market and product development to the overall financial benefit of the business

I was promoted to Director of NVT Group in January 2013, where I held commercial responsibility for achieving public and private Sector sales targets for the NVT Group of companies.During this time, I led the tender bid which resulted in NVT Group becoming the Official Technology Services Integrator for the XX Commonwealth Games in Glasgow. Within this.

• After completing the first phase of organisational change the Group embarked on further development and, to achieve this, I was appointed Head of Business Solutions, with the following objectives:
• Business Development in the Public Sector and Professional Services Sector
• Partner / Channel Relationship Management
• Bid creation
• Client services coordination and project delivery
• Marketing activity for brands and solutions

After the merger of Wisdom IT and NVT Computing, for the period between November 2005 and March 2007, I continued in my operations role within the newly formed NVT Group. Additionally I had responsibility at a senior level for the Wisdom IT project and managed the contract integration programme which was focused on achieving standardised operation across.

• Within 18 months of joining Wisdom I was promoted to the role of Operations Director. My principal achievements in this role were:
• Developed process driven Project Management Methodology
• Introduced formal, process driven methods across commercial and delivery functions
• Developed and Mentored Management team
• Responsible for owning and developing £3m Managed Contract and Project portfolio
• Recruitment of technical and management resources

• Joining Wisdom in 2003 as a Service Delivery Manager required strong operations management as well as commercial awareness. My main objectives and successes while in this role were:
• Focus on developing and enhancing Wisdom’s principal Managed Contracts.
• Project Management
• Service Delivery Management, Customer Liaison addressing both business and commercial requirements
• Trouble shooting on problem accounts
• Third Party relationship management

• Moving to the larger Network team in 1998 was primarily to assist with the operational management issues faced by the team. In early 1998 I took over full management responsibility and worked in this role until.
• Hands on ICT Operational Management
• Delivery of ICT Services to all business units
• Manage and develop a ‘best of breed’ technology strategy across the Server and Desktop environments
• Managing the central helpdesk against SLA’s
• Management reporting

• The role required strong process development skills through the adherence to standards and disciplined working practices, high levels of awareness of both the organisational IT infrastructure and business operations.
• Improved efficiency via standardisation and automation of processes
• Development, implementation and policing of disciplined working practice
• Stronger relationships with the other infrastructure teams
• Continual Improvement of processes for managing version control on multi-platform applications
• Agreeing and delivering against published Service Level Agreements (SLA)

Mba, Business

Bsc Cis, Information Systems