Hamish M. Email & Phone Number

Greater Melbourne Area

Project Management- Overseeing the release process from planning to execution.Communication- Coordinating with various teams and stakeholders.Problem-Solving- Identifying and resolving issues that arise during the release process.Technical Knowledge- Understanding the technical aspects of the software being released.Risk Management- Assessing and mitigating risks associated with releases.Leadership- Leading and motivating teams to ensure successful releases.Time Management- Managing timelines and ensuring deadlines are met.Quality Assurance- Ensuring the quality of the release through testing and validation.Continuous Improvement- Implementing feedback and improving the release process.Documentation- Maintaining detailed records of the release process and outcomes.

Australia

In my position as Telecommunications Systems Team Leader and Facility 2IC, I oversaw all technical and procedural maintenance and any upgrades introduced to the facility. This broad scope of responsibility included but was not limited to: • Management liaison and Team supervision • Contractor management and liaison • Implementation of local and network-wide changes across multiple networks • Use ITIL procedures to handle Incidents, problems, and changes across multiple networks • Manage and maintain Australia-wide VOIP network and hardware assets via CMDB • Maintain LvL 2 VOIP helpdesk and provide SME assistance to Lvl 1 VOIP helpdesk

Melbourne, Victoria, Australia

Established in 2014, Viminda Pty Ltd grew to operate 3 hair and beauty salons and maintained a roster of 15 staff within 6 years. My role in the growth of the business was broad and varied, key achievements include: •Implementation of accounting and payroll systems compliant with ATO requirements. •Established Point of Sale and Customer relationship management system •Built and maintained online presence including website and online booking system. •Developed and implemented company policy, code of conduct & WHS protocols in line with Government body requirements. •Scaled business footprint to maintain profitability during the COVID-19 pandemic.

Australia

Throughout my career with the Australian Defence Force, I have developed a broad range of organizational and management skills which have been put to use across multiple roles and environments including active deployments.Some of the required skills include: • Effective and ethical leadership of a team • Managing workplace performance and development of junior supervisors and staff • Apply expertise to training development, delivery, and assessment to develop and maintain organisational skills in individual staff and a large team • Ensure compliance with policy, directives, instructions, regulations, standard operating procedures, and technical frameworks • Communicate effectively with management and staff, observing written and verbal protocols • Analyse directions and identify options for conducting tasks • Monitor the morale, health, and welfare of the team • Provide advice to management on team issues and needs • Manage logistical and resource requirements of a large team • Ensure effective use of resources and advise management of priorities & options • Monitor, maintain and report workplace capability, including equity and safety • Plan and coordinate workplace activities and security requirements in frequently complex, difficult, and challenging environments.